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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
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To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Mac)
The tenders are missing from the Healesville sessions
Posted by N3V Games (Zec) on 29 June 2018 10:33 AM

If the tenders are missing from the locomotives in the sessions for the Healesville route, then try running an extended database repair.

To do this, first click on 'developer' on the launcher screen, then hold down the CTRL key and left click on 'rebuild database'. Once the repair has completed, try running the sessions again.

 

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