For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Re-Installing DLC Packs for TANE and TRS19
Posted by N3V Games (Zec) on 03 April 2018 01:54 PM
If a DLC pack is not loading correctly (i.e. shows missing dependencies), then we would suggest suggest that you try re-installing the DLC pack using these steps:
1) You will need to locate your appdata folder. You can find the path to your appdata folder in Launcher > Trainz Settings > Install. The path will look something like C:/Users/%username%/AppData/Local/N3V Games/TANE/build xxxxxxxx for TANE or C:\Users\<pc name>\AppData\Local\N3V Games\trs19 for TRS19 (this will look different on Mac)
To do this, first click on 'developer' on the launcher screen, then click on 'rebuild database'. Once the repair has completed, please start Trainz and then you should see the 'asset download' window appear, which will allow you to download these routes again.
You can find a list of all available DLC pack IDs here (if it is not listed, then please contact the helpdesk and they will be able to provide it).