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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
TANE Patch Installer
Posted by N3V Games (Paul) on 24 December 2015 12:07 PM
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Prior to running this installer, we strongly recommend you make a back up of both your install folder and local data folder. Patching TANE using the SP1/SP2 patch installer: (this information also applies to Hotfix Patches post-SP1)
NOTE: If there is more than one update available, and you are using the online installer, then you may need to run the installer several times to install all current updates. NOTE: DVD Box Editions require the "Enable Online Features" box to be ticked for this process to work. You must also restart TANE after ticking the box for the settings change to take effect. Possible errors: 1. Patch not viable - Checksum mismatch. This error means that your data has been modified in some manner not expected by the patcher and cannot be patched. You will need to try either patching from an older backup version of TANE or download the latest full version from your MyTrainz account. (i.e. Create a new install rather than patching your old one). Note that you can import your content from the existing build to your new install. 2. Failed to read source This is most likely an Internet Connection error - click the Retry option and it should work the next time. 3. Invalid patch target selected This indicates you have selected the wrong TANE.exe. This is possibly because you have two version of TANE installed (e.g. your original install and your SP1 install). Locate the correct version of TANE by running TANE.exe from the install folder and confirming the build number that shows on the Launcher. 4. "Some installation files are corrupt" error This means the offline patcher has not been fully downloaded. Please redownload the file and retry. | |
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