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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
Note: Between Dec 23rd and Jan 10th the support team will be running with reduced numbers, during this time there may be longer periods between responses.
Cannot install Trainz 12
Posted by N3V Games (Paul) on 10 August 2015 12:02 PM
Installer won’t start:
Some browsers may strip the .exe file type resulting in nothing happening when you try to run the setup file.
You can add .exe to the end of the Setup file name as follows:
Note, Windows may ‘hide’ common file extensions such as the ‘.exe’ extension; only add the extension if the file does not show as an ‘application’.
Installer asks me to insert disc:
If you are installing the digital version and you get this error, it indicates all of the installation files are not in the same folder or that they are named incorrectly.
Please ensure that all six files are in the same folder. We recommend that they be placed into a new/empty folder.
Please also ensure that the files are named exactly as follows:
If any of the files are named differently (i.e. ‘setup(1).exe’, ‘setup-1a(1).bin’ or similar) then please rename the file to match the above names.
Also check this link for more installation information and pictures.