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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Windows)
Importing item shows pink and green texture
Posted by N3V Games (Paul) on 03 August 2015 05:12 PM

If you import content from another version of Trainz and you see a pink and green texture, this error indicates that the texture files are missing. If you check the asset in Content Manager and “View Errors and Warnings” you will see warnings like: ! The *.texture.txt file is missing for texture resource ‘station_bump.texture’ etc.

This is most likely caused because the item is built-in to a previous version of Trainz and the source textures are not included with the asset.

To resolve this issue, you need to download the item from the Download Station where the original textures are included with the asset. Note that the process of uploading TS12 built-in content is still being worked on.

 

Tags: TANE, faulty, builtin, 

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