For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
What does "Requires Internet Connection" mean for TANE?
Posted by N3V Games (Paul) on 31 July 2015 08:28 AM
Most versions of Trainz A New Era require an Internet connection at the time of install and can then be accessed without an Internet connection for up to 30 days. If you are offline for longer than that period, you will need to go online to gain authentication (this can be achieved with a mobile hotspot connection, or similar).
The exception to this rule is the Windows Deluxe Box version available from the Trainz Store (formerly SimulatorCentral.com) which has an Offline Mode that never requires an internet connection (this option is not available for Mac).
Of course an Internet connection is required for Download Station access, multiplayer and for DLC authentication. Enabling the Offline Mode will disable any installed DLC packs, as well as Download Station, multiplayer, in-game chat, and online patch installer access.
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