NEW HELPDESK
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.
The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Mac)
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Using Console to provide crash report assistance (Mac)
Posted by N3V Games (Paul) on 27 July 2015 04:14 PM
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If you are running TANE on a Mac and your game is crashing, the Console app can help provide information to troubleshoot the problem. Applications > Utilities > Console > All Messages Find the Trainz related items around the time the crash happened and send them to helpdesk at support.trainzportal.com Read this article for more guidance.
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 (8 vote(s)) Helpful Not helpful |
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