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Using Problem Steps Recorder
Posted by N3V Games (Paul) on 23 July 2015 01:56 PM
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Microsoft provide a very useful utility called Problem Steps Recorder. This application will create a series of screenshots that you can then attach to your helpdesk report to show us the steps you are taking. Follow these steps to use PSR Step 1: Step 2:
Step 3: There is no hurry to complete each step as the record is individual screenshots not a video.
Step 4:
Step 5: Also note the location of where the file is being saved as you will need this for the next step. (It will be saved as a Zip file) Step 6: Step 7: | |
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