Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Managing Content
One of my routes or sessions has disappeared
Posted by N3V Games (Zec) on 03 July 2015 01:29 PM

If one of your routes, sessions, or even a downloaded asset has disappeared, then it's likely that it has been removed due to a conflict with another asset, or your database has become corrupt or damaged.

Trainz will move this item to the 'backups' folder in your AppData folder. To access this folder, find the path in Launcher > Trainz Settings > Install (e.g. C:/Users/%username%/AppData/Local/N3V Games/TANE/build xxxxxxxx)

Open Windows Explorer, and navigate to your 'backups' folder which will contain several more folders depending on your settings.

Look for the date that is closest to the date you think the asset was deleted. If the asset is listed, then you may be able to import this into Trainz, by dragging and dropping the asset's folder into Content Manager. You can also use the 'import content folder' option, found in the 'file' menu in Content Manager, to import the asset.

If you are unable to find the asset in the backups folder, then there is no way to retrieve the asset other than by going to the original source where you first located the item.

We recommend that you create regular backups of assets that you create. This can be done by going into Content Manager and locating the asset you wish to backup. When located, select the asset and right click on it, then click on 'export to cdp'.

Now choose a folder to save to, give the file a name, and then click on save. This will then save a 'cdp' file, which will contain the asset(s) that you selected. You can re-install the asset using the 'import cdp' tool in Content Manager, found under the 'file' menu.

(71 vote(s))
Helpful
Not helpful