For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Where can I find my serial number? I have a digital download copy of the game.
Posted by on 31 July 2013 02:44 PM
For Trainz Store orders:
Please note, purchases of Trainz: A New Era (digital download) or DLC packs for Trainz: A New Era from the Trainz Store will not require or include a serial number. Instead these will automatically be registered to the account they were purchased through. Boxed versions of Trainz: A New Era will include the serial number in the box.
For Simulator Central orders:
For old Planet Auran orders: