For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
How do I access the Content Vault content with a Gold Membership
Posted by N3V Games (Zec) on 25 May 2022 06:57 PM
If you have a Gold Membership through the MyTrainz website, then you will need to claim your DLC pack through your MyTrainz account by following these steps:
1) Go to http://www.auran.com/
2) Click on MyTrainz, and then sign in
3) Click on Manage Content Vault near the top of the page
4) Click on 'Claim' next to any DLC packs you wish to claim; you can claim as many as you would like at any time.
See How do I install my purchased DLC for details on installing your DLC packs once claimed.
If you have a TrainzPlus Gold subscription through Steam, then you will have full access to all DLC items automatically without needing to claim them.
See How do I install my purchased DLC for details on installing your DLC packs.