For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Installing DLC/add-ons (pre TS12 SP1)
Posted by on 31 July 2013 05:17 PM
Installing "official" add-ons into early versions of Trainz including TS12 (pre-SP1):
Note: This guide is for items that have a downloadable "installer" setup file in SimulatorCentral. TANE use a new system for DLC.