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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase
How to show which items you own
Posted by N3V Games (Paul) on 22 March 2022 02:28 PM

Follow these instructions to identify which Trainz products you own or which DLC packages or "resources" you have access to:

  • Click on 'Trainz Settings' on the launcher screen
  • Go to the tab marked 'Dev' (not the "Developer" menu on the top menu)
  • Click on 'Enable Advanced Debug Tools'
  • Close all TRSxxx windows Including the launcher window)
  • Start TRSxxx.exe again
  • Click on 'Developer' at the top of the Launcher (not the "Dev" one in Trainz Settings)
  • Click on 'Show authorised DRM resources'
  • Check the list of items to see which "resources" you own
  • Check our wiki entry to see which Title relates to which resource ID
    https://online.ts2009.com/mediaWiki/index.php/Help:In-game_Downloading#Complete_DLC_Listing

 

TAGS: DRM Server; DLC

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