For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
My content is showing as 'Payware (Not Active)'
Posted by N3V Games (Zec) on 04 November 2019 03:13 PM
In some cases, some content may appear in Trainz as 'Modified, Payware (Not Active)', 'Installed, Payware (Not Active)', or 'Not Installed, Payware (Not Active)', and will not be able to be used.
If the content is shown as 'Modified, Payware (Not Active)', then this indicates that a Trainz Payware asset has been installed from a cdp file or similar, or has been opened for edit and then submitted.
If the content is shown as 'Installed, Payware (Not Active)' then this indicates that you might not have access to this content. If you obtained the content through a membership, then please ensure that your membership is still active and that the DLC pack the content is from is shown as select in your Content Vault.
You may find that simply removing and re-entering your MyTrainz account's username and password in the settings may also resolve this.
If the content is shown as 'Not Installed, Payware (Not Active)' then this indicates that the content is not installed in Trainz. This may be content that is in a DLC pack you own but have not installed, a DLC pack that you do not yet own, or may be part of a forthcoming DLC pack or update to a DLC pack, or may be an older version of an asset that is already installed. This will not affect the use of any already installed content in Trainz.