SEARCH
Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase
Registering the Trainz Railroad Simulator 2019 Boxed Edition
Posted by N3V Games (Zec) on 31 May 2019 01:05 PM

You can register your boxed version of Trainz Railroad Simulator 2019 by following these steps:

 

  1. Log in to MyTrainz > Serial Number (https://www.auran.com/planetauran/SN_Enter_Serialnumber.php) 
  2. Enter the serial number from your DVD insert into the boxed provided
  3. Click on Submit (this authorises your version of Trainz when you enter your MyTrainz username into the launcher "Internet" tab.
  4. Now go to Redeem Code (https://www.auran.com/planetauran/DLC_Voucher.php)
  5. Again, enter your serial number from your DVD insert into the boxes provided
  6. Click on Submit (this will issue your Regional Content, or all content for the full edition).

Trainz Railroad Simulator 2019 will now be fully registered into your MyTrainz account, and you will now be ready to install Trainz!

 

Please note: Your serial number may include some similar characters, such as 0/O, 1/I, 5/S, etc. Please ensure that you are entering the correct character. In particular,the 0/O may appear very similar, the letter 'O' is wider than the number 0.

Number 0

Number 0 above

 

Letter O

Letter O above.

 

tags:TRS19, dvd, install, installing, serial number, product key

 

(8 vote(s))
Helpful
Not helpful
Comments (0)