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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
We will assist users with problems related to orders, downloading, installation or access only.
Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.

If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.

Knowledgebase: Account

When I try to log in the login page appears again. Posted by on 31 July 2013 04:20 PM
You will require Cookies/Sessions enabled in your web browser to be able to login, see the below description to check your settings. Also, some internet security/personal firewall programs may restrict the use of cookies, if you are running any such program please check its settings. To find cookie/session settings for: Internet Explorer 5.x and below Using the 'Tools menu' - 'Internet Options', then select the 'Security' Tab, choose the Internet Icon and click 'Custom Level', here you can enable and disable Cookies/Sessions (Make sure they are enabled). Internet Explorer 6.x and above Using the 'Tools menu' - 'Internet Options', then select the 'Privacy' Tab. Here you can set your privacy level, if you have your privacy level set too high it will stop cookies being created on your computer. If you do not wish to lower the level of privacy you can allow our site to add cookie by adding it to the included list of websites, click on the 'Edit' button bottom right and enter inwww.auran.com Firefox 3 Using the Tools Menu select Options and then the Privacy Tab, from here you can enable and disable cookies as well as create exceptions.
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