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To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

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Thanks for your understanding.
Knowledgebase: Trainz: A New Era (Windows)
Boxed Product Delivery
Posted by N3V Games (Paul) on 03 July 2018 01:58 PM

When ordering from the Trainz Store (store.trainzportal.com) ensure if you would like a physical product shipped to your address that you choose the correct product from the dropdown box when ordering:

 

Australian orders generally take 3-5 days.

All International orders are shipped using Australia Post who do not offer tracking for International Airmail. Packages generally arrive in the destination country within a few days and are then under the control of your local Customs Clearance and Post Office services.

While the estimated time is 7-15 days for USA and most of Europe, deliveries sometimes take longer. (Up to 7 weeks in very rare cases).

Please note that FedEx and other parcel services quote over $65 for a parcel from Australia to USA or Europe so we are currently limited to the non-tracked Australia Post option.

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