Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
The tenders are missing from the Healesville sessions
Posted by N3V Games (Zec) on 29 June 2018 10:33 AM

If the tenders are missing from the locomotives in the sessions for the Healesville route, then try running an extended database repair.

To do this, first click on 'developer' on the launcher screen, then hold down the CTRL key and left click on 'rebuild database'. Once the repair has completed, try running the sessions again.

 

(3 vote(s))
Helpful
Not helpful

Comments (0)