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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Simulator 2 Mac
Where is my content stored in Trainz Simulator 2 Mac
Posted by N3V Games (Zec) on 01 May 2018 03:18 PM

In Trainz Simulator 2 Mac, all of your downloaded and custom content is stored in a 'data' folder in separate to Trainz itself. To find the 'data' folder, please follow these steps:

 

1) Open Finder

2) Navigate to the following folders: Macintosh HD -> Users -> (Your Mac Username) -> Library -> Containers -> com.n3vgames.trainzmac2 -> Data -> tz

3) You will now see a list of folders shown, such as 'local', 'original', 'packages', 'editing', etc.

 

The 'original' folder contains all unmodified content from the Download Station.

The 'local' folder contains all content that is modified, that you have created yourself, or that has been installed from locations other than the DLC system or the Download Station

The 'packages' folder contains all payware content that has been installed via the in-game DLC system.

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