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We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Downloadable Content (DLC/Add-ons)
Creating a Session for your DLC locomotives in TS12 SP1
Posted by N3V Games (Zec) on 07 March 2017 12:03 PM

All Downloadable Content (DLC) for Trainz Simulator 12 SP1 is downloaded and installed seamlessly in-game. There are no downloads required from the Simulator Central store or serial numbers required.

You must log in using the same username as used for the purchase.

To use the train(s) in the DLC pack, you will need to create your own session. Follow these simple steps:

  1. Choose your favorite route
  2. Click View Sessions
  3. Select Create Session
  4. Click on the Content Search Filter (top left of the menu bar)
  5. Type in a keyword like blue" for Blue Comet
  6. Click on the Trains tab - only items with "blue" are now showing
  7. Select your loco and place on the track
  8. Add other locos and rules if required (see the manual for more detail)
  9. Click Quickdrive (top left of the menu bar) to begin your session.

 

Tags: TS12, Download, Engine, Session, Content, Asset, payware,

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