<![CDATA[Trainz Support]]> <![CDATA[Installing Trainz A New Era - Digital Edition - Windows]]> For TANE Builds created AFTER Jan 4 2016: (see below for older versions)

For mac, see Installing Trainz A New Era - Digital Edition - Mac

TANE "SP1" and later versions use new patching and installer technology to simplify the installation process. There are two options to choose from:

OFFLINE INSTALLER:

  1. Click the link at the top of the store to log in to your MyTrainz account.
  2. Click the Download TANE link in the left margin
  3. In the Full Installer section, click on the "Download T:ANE" link
  4. The full installer (8GB for Standard Edition) will begin downloading
  5. If the download drops out during downloading, we suggest using a Download Manager
  6. Extract the zip file using WinZip or 7Zip
  7. Click on TANE_Patch_ Installer.exe to start the installation process
  8. Choose the location to install TANE
  9. Click Next
  10. Click Install
  11. If prompted by Windows, click Yes to allow the installer permission to install
  12. The installation process will continue and then show "Complete".
  13. You are now ready to start Trainz.

ONLINE INSTALLER:

  1. Click the link at the top of the store to log in to your MyTrainz account.
  2. Click the Download TANE link in the left margin
  3. Click on the "Download T:ANE online-installer" link
  4. A small download will begin. Choose "Keep" if Windows ask you whether to Keep or Discars
  5. Click on the .exe to self-extract the installer and begin installation. 
  6. The installer window will open. Click Next to begin installation.
  7. Click Agree to accept the EULA
  8. Choose your install location and click Next
  9. Enter your MyTrainz Username and Password used to order TANE
  10. Select Public Release Stream and click Next
  11. The installer will check the servers and present the build you will be installing. Click Install to continue.
  12. Click Yes to accept the warning and allow the installer to continue.
  13. After checking your configuration, the installer files will now begin downloading (~8GB for Standard and 9.7GB for Deluxe Edition)
  14. If the download drops out during downloading, click Retry and the download will pickup again where it left off.
  15. Once downloaded, the installation process will continue and then show "Complete".
  16. You are now ready to start Trainz.

NOTE: For DVD Installations, please see "Offline Installer" above for instructions.

If you have trouble downloading and would like instead to order a DVD version by Air Mail for the cost of postage and handling, please click this link.

For TANE Builds created prior to Jan 4 2016:

This article assumes you have downloaded the digital version of TANE. For help downloading, please click here.

The download for TANE is a single .zip file. This must be extracted prior to running the installer.

Once the file has been downloaded, right-click on the file and choose either "Extract All" or "Extract to <filename>".

A window will appear showing the unzipping progress.

Once the unzipping process is complete, you should have all the files unzipped into a single folder.

Extract All

For Trainz A New Era Standard, it will look like this:

tane standard

For Trainz A New Era Deluxe it will look like this:

 

Tane deluxe

Once you have unzipped or "Extracted" the files into a folder as above, select the "setup" file and double click to begin the install process. 

We suggest you choose the default settings unless you have a specific reason to change anything.

TROUBLESHOOTING:

If your Windows zip file utility does not unzip the file, try installing Winzip or 7Zip and the following the steps above. 

If you cannot click the "Next" button to accept the Agreement, please follow this guide.

The installer shows as "Not Responding" for 5 to 15 minutes during the "Preparing to Install" phase. Don't worry, it will respond if left alone as it is process A LOT of content. Leave your computer running to allow this process to complete.

Full installation will take 30-60 minutes on most machines. Longer on slower machines.

 

Install, Start, Run, Download

]]> <![CDATA[TANE Patch Installer]]> You can find details on installing the TANE SP1, SP2, SP3 and SP4 patches on the following page of the Trainz Wiki: https://online.ts2009.com/mediaWiki/index.php/T:ANE_Service_Packs

]]> <![CDATA[Getting Started with Trainz A New Era]]> This article provides the various steps required to get Trainz installed and up and running. There are links to other articles for each step required.

Step 1:
Check your system meets the minimum specifications for Trainz: A New Era here

Step 2:
Download the game (digital editions only - Box versions skip to Step 3)
For Trainz Store (formerly Simulator Central) orders follow this guide. 
(TANE SP1 introduces a new Installer)

Step 3:
Next, install the game (may require unzipping the downloaded file)
Mac Users follow this guide 
PC/Windows Users follow this guide.
 
Step 4:
Box Editions only, register your serial number at MyTrainz.com by following this guide.
 
Step 5:
Enter your MyTrainz username and password to gain access to the game (Trainz Launcher > Settings > Internet)

If you have problems with a particular stage of this process, please create a support ticket and include as much detail as possible about what you have tried and what exactly isn't working.

 

Getting, Started, TANE, Trainz, Start, Load, Install, Run

]]> <![CDATA[How do I adjust post-processing?]]> If you start the game with post-processing on (which it is by default) you can change the slider and it will change the settings (and normally this is quite dramatic).
Note that you need to close the settings window for the change to occur.

If you want to experiment with the settings, go to Trainz Launcher > Trainz Settings > Developer then Advanced Debug Settings
Restart the game and now you can use manual post-processing controls.
The controls are only saved for the current session until you restart TANE or TRS19.

View this wiki page for more details on the individual settings.

]]> <![CDATA[How to get Trainz A New Era Free]]> To get your T:ANE version for free, simply follow this guide.

 

  • Go to the Trainz Store and log in using your MyTrainz username
    NOTE: If you don't already have an account, then create an account and then log in to the store.

  • Click on the Trainz Rewards Points button on the bottom left of the store
  • Click on "Ways to Redeem"



  • Click on View for either the PC or Mac version



  • Click on Redeem to create your discount code



  • Click on "Add Product to Cart"



    NOTE: You'll also receive an email showing the code in case you don't want to use it immediately.

  • Click on "Shopping Cart" then click on "Checkout"



  • You'll see the code with the discount already applied. 



  • Click "Complete Order" then check your email confirmation (which will arrive in the inbox associated with your Mytrainz account).

Troubleshooting:

  • If you see the error "Cannot place order, conditions not met: Trainz A New Era - Windows / Digital Download / Standard: Must have at most 1 of this item." then you have two or more items in your cart. Click the X to remove extra versions until only one item remains in your cart. 

  • Check you have logged in using the correct username and that the email in your account is correct and still valid.

  • Check that your order matches the rules for a particular reward (e.g. a minimum order quantity)

  • Once you redeem points, don't forget to use the code at some time in the next 12 months or the code will expire.


Tags: Pointz Rewardz 

]]> <![CDATA[Installing Trainz A New Era - Digital Edition - Mac]]> For TANE Builds created AFTER Jan 4 2016: (see below for older versions)

For Windows, see Installing Trainz A New Era - Digital Edition - Windows

 

TANE "SP1" and later versions use new patching and installer technology to simplify the installation process. There are two options to choose from:

OFFLINE INSTALLER:

  1. Click the link at the top of the store to log in to your MyTrainz account.
  2. Click the Download TANE link in the left margin
  3. In the Full Installer section, click on the "Download T:ANE" link
  4. The full installer (8GB for Standard Edition) will begin downloading
  5. If the download drops out during downloading, we suggest using a Download Manager
  6. Extract the zip file using WinZip or 7Zip
  7. Double click on the extracted 'dmg' file to start the installation process
  8. The Trainz A New Era icon then appears ready for installation.
  9. Drag the Trainz icon onto the Application folder to install TANE
  10. Provide authentication if requested (requires Admin privileges).
  11. Trainz A New Era is now installed and can be located in the Applications folder

ONLINE INSTALLER:

  1. Click the link at the top of the store to log in to your MyTrainz account.
  2. Click the Download TANE link in the left margin
  3. Click on the "Download T:ANE online-installer" link in the Mac section
  4. A small download will begin.
  5. Extract the downloaded 'zip' file
  6. Double click on the extracted 'Patch Installer.app' file
  7. You will then see a message asking if you wish to open the file, click on open
  8. The installer window will open. Click Next to begin installation.
  9. Click Agree to accept the EULA
  10. Choose your install location and click Next
  11. Enter your MyTrainz Username and Password used to order TANE
  12. Select Public Release Stream and click Next


    If steam shown is not 'TANE Public Release', then click on 'Change Stream...' and select 'TANE - Public Release' from the list.



    You should then see the stream change to 'TANE - Public Release'. Click on next.
  13. The installer will check the servers and present the build you will be installing. Click Install to continue.
  14. You may see a message saying that the installer wants to make changes; enter your Mac username and password and click ok to continue
  15. After checking your configuration, the installer files will now begin downloading (~8GB for Standard and 9.7GB for Deluxe Edition)
  16. If the download drops out during downloading, click Retry and the download will pickup again where it left off (the progress bar may reset, but the download itself will have resumed where it left off).
  17. Once downloaded, the installation process will continue and then show "Complete".
  18. You are now ready to start Trainz.

NOTE: For Boxed Editions, please see "Offline Installer" above for instructions.

If you have trouble downloading and would like instead to order a DVD version by Air Mail for the cost of postage and handling, please click this link.

 

Install, Start, Run, Download, Mac

 

]]> <![CDATA[What is the difference between the Steam and MyTrainz versions of...]]> There are no differences in features between Steam and MyTrainz editions of Trainz; each will include all of the same features and functions for that version. There are, however, some differences for the Steam editions in regards to DLC packs, registration, and updating.

DLC packs

DLC packs purchased through Steam can only be used with the Steam editions of Trainz.

DLC packs purchased through the Trainz Store can be used with any compatible version of Trainz, including Steam versions.

 

Registration

Registration of the Steam editions is achieved by simply entering your MyTrainz account's username and password into the Internet tab of the Trainz Settings, which you can do by following these steps:

  1. Double click on your Trainz icon
  2. Click on Trainz Settings
  3. Click on the Internet tab
  4. Enter your username and password into the boxes provided (please keep in mind that your username and password are case sensitive), then press enter.
  5. Now try starting Trainz.

When you start Trainz, Trainz will then register itself into your account.

Please note, you will not see any changes in your MyTrainz account's details after registering. The Steam edition of Trainz does not provide access to the digital download through MyTrainz.

 

Updates/Patches

For updates and patches, these will be installed automatically through Steam.

]]> <![CDATA[Trainz: A New Era DLC Pack IDs/folder names]]> You can find a complete listing of all DLC pack package IDs on our wiki here

]]> <![CDATA[Windows Defender SmartScreen warning]]> Even though N3V Games is a "Trusted Developer" with Microsoft, this message may appear until a sufficient number of people have installed the application.

The message is: "Windows Defender SmartScreen prevented an unrecognized app from starting. Running this app might put your PC at risk."

It is safe to proceed as follows:

Step 1: Click the More Info link

Step 2: Click Run Anyway.

 

 

]]> <![CDATA[How do I change water colour?]]> Water colour is changed on a per route basis by following these steps:
Edit Environment > Time Tab
Click on Water Colour Preview
Adjust the R,G,B colour dials

Tip: set the dials to between 7 o'clock and 11 o'clock for best results

To adjust the water effect, go to the Environment Tab and click the left and right arrows below the Water heading to cycle through the various options.

Troubleshooting:

  • If you do not select the water colour preview window, you will not be able to adjust the dials
  • Changes are currently saved in the Route Layer. We will be moving this to the Session Layer in the future, but for now this means that built-in routes cannot be edited
]]> <![CDATA[Why is TANE creating new local data folders?]]> The userdata-redirect-map.txt found in C:\Users\<username>\AppData\Local\N3V Games\TANE folder is the file that tells TANE where to store any local files.

DO NOT ever delete the C:\Users\<username>\AppData\Local\N3V Games\TANE folder OR the userdata-redirect-map.txt file in that folder.

Also, never manually edit this file as getting even one space incorrect can break your game.

If the redirect file does not exist, TANE will create a new one and create a new local data folder (or worse, point to a folder that has no data and the game will appear corrupt).

Note that the redirect file can also store multiple locations so you can install and run multiple versions of trains simultaneously.

For Windows versions of Trainz, sometimes Windows may prevent Trainz from being able to modify/update the contents of the LocalData folder. Please ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Tags: Local, UserData, User, LocalData, Data, Content, Download

]]> <![CDATA[Creating a Shortcut or Start Menu link]]> To create a shortcut for TANE or TRS19, simply locate the TANE.exe or TRS19 application, left click to select it, and then r-click and choose from the following options:

  • Pin to Taskbar (this will create an icon on the bar at the bottom of your screen)
  • Pin to Start Menu (this will create an icon that shows in a list when you click on the Windows Start icon)
  • Create Shortcut (this will create a shortcut in the TANE or TRS19 folder which you can then drag to your desktop)
  • Send to > Desktop (available in some Windows versions)

Finding the correct TANE.exe:

If you have multiple installs and you are not sure where TANE.exe resides, here are some tips.

  • The default location for new installs (2016) is 'C:\Program Files\N3V Games\Trainz A New Era', note the 'Trainz A New Era' folder may be called 'Trainz A New Era SP1' or 'Trainz A New Era SP2' with some newer installers.
  • The default location for older installs (2015) is C:\Program Files\N3V Games\TANE
  • Double click when you have found TANE.exe to check the build number on your launcher
  • TANE SP1 build numbers are in the range 803xx - 804xx
  • TANE SP2 build numbers are in the range 883xx - 909xx

Finding the TRS19.exe

The default location for TRS19 installs is 'C:\Program Files\N3V Games\Trainz Railroad Simulator 2019'

]]> <![CDATA[What is the difference between Standard vs. Deluxe editions?]]> The “Standard” Edition includes four routes, and over 10,000 items of content.

The Deluxe Edition contains four additional routes that can be downloaded in-game. This takes the total to almost 15,000 assets including over 50 locos, and 350 items of rolling stock.

For more information on what T:ANE offers visit www.trainzgetonboard.com

 

Tags: TANE, version, download, maps

]]> <![CDATA[Do I have to re-download my Deluxe Content?]]> If you install a 2nd version of TANE (perhaps you are beta testing, or perhaps you want to have one build for creating content and another as a standard installation), we recommend that your re-download the items for each Trainz build you are using.

While not strictly "supported", it maybe possible to take a shortcut and copy your payware from one local data folder to another.

Deluxe content is “DLC” and resides in the Packages folder (the default location is something like C:\Users\Media\AppData\Local\N3V Games\TANE\build u406m6bk1\packages)

You can copy your packages data from one folder to another and then do a Database Rebuild so it shows up in game in your beta test version of TANE.

 

Tags: Redownload, move, assets

]]> <![CDATA[Cannot click Next to accept the Agreement when installing]]> If the Next key is not visible, you can hit Enter to accept the Agreement (you may have two Agreements depending on your installation).

You can also reset your windows font size to correct this issue. You can do this using the following steps.

1. Right click on your desktop, and click on "screen resolution".

2. In the screen resolution window, click on the "make text and other items larger or smaller" link.

3. Select the option for "smaller 100% (default)", and then click on apply.

change-text-size-1.jpg

 

4. You will be asked to log out, click on the "log off now" button, then log back into windows. You must log off for this change to take effect.

5. Now try running the Trainz: A New Era installer.

]]> <![CDATA[How to manually install an upgrade patch - TANE (pre-SP1)]]> NOTE: TANE SP1 introduces a new patcher. Please follow this guide for TANE SP1.

Manual patches for TANE builds are located at: http://www.trainzportal.com/product/view/trainz-simulator-a-new-era

If your build number is not listed there, then you are required to use the auto-patch option (or there is not patch yet for your version). Here is a link on how to auto-patch. 

Step 1: Locate the correct patch by identifying your build number on the TANE Launcher

Step 2: Download the manual patch for your build

Step 3: Once downloaded, double click to run the patcher executable

Step 4: The patcher window appears and will check the default location for your installation of Trainz

Install error 

If your installation is not in this location or is the incorrect version, an error will appear.

Step 5: If required, click the ... box to browse to the correct location and select the TANE.exe then click Open.

TANE exe

Step 6: The standard patching process now continues with the files being unpacked, then patched. This process can take quite a long time, so generally it is best to "set and forget" then come back 30-60 minutes later.

Troubleshooting:

  • Do not download the patch file into your TANE install directory
  • The "searching for install directory" step can take several minutes
  • Use the "..." link to browse to your TANE install location
  • Once the patch is installed, when restarting TANE, the "Starting TANE" step can take upwards of 5-10 minutes to complete.
  • Please be patient - if a step is taking a long time, cancelling it is likely to result in more problems than waiting for it to complete

MD5 Checksum information:
To confirm that your patch has been downloaded fully, here are the MD5 checksums for each patch file.

76401_to_78667.exe
9f388966bcee39f3c81741a6cfe6e1a7

76425_to_78667.exe
d39b34688159e7182e6975d97930477f

76459_to_78667.exe
4c0251ff99e6e8c8a6145548eb188870

76536_to_78660.exe
e32a7012b9bf0911f663841d43c9ea33

 

]]> <![CDATA[Guide to submitting a crash report (TANE SP1)]]> If TANE SP1 crashes without warning, it is likely that a "crashdump" file is created. This report, along with a detailed explanation of what you were doing at the time will help us identify and fix the issue so it doesn't happen again. 

Please follow this guide to submit your report.

  • Re-launch TANE
  • Click Trainz Settings
  • Click on the Install tab
  • Highlight the entire folder directory path listed under "Local Data Folder"
  • Use Ctrl-C to copy to your clipboard
  • Open Windows File Explorer
  • Use Ctrl-V to paste the directory path.
  • From the Windows Explorer folder, copy the "crashdump.dmp" file from the local user data folder and paste it on your desktop
  • Log in to support.Trainzportal.com and click on Troubleshooter
  • Click on the Bug Report option
  • Describe IN DETAIL the steps which lead to the crash (including route/session/asset KUID information)
  • Also provide the build number of TANE which crashed, and of course attach the crashdump.dmp file to the ticket.

Troubleshooting:

If you cannot see the Hidden Files in your local data folder follow these steps:

  • To enable Hidden Files in Windows 8.X or 10 click on View on the folder's toolbar and select to view Hidden files. (You may have to select Options/View then scroll down to select the Show hidden files option).
  • To enable Hidden Files in Windows 7 click Organize>Folder and Search options>View>scroll down and select Show hidden files and folders.
  • After making these changes, back in C:\Users folder, double click on your Windows user name folder. The user name is usually your windows login name.
  • If you have successfully enabled to view hidden files and folders, you should now see the AppData folder
  • Navigate to AppData>Local>N3V Games>(your current Tane userdata folder name which crashed last time).
  • Copy the crashdump.dmp file and paste it on your desktop and follow the remaining steps above.

 

 

 

 

 

]]> <![CDATA[How do I find the latest update or patch?]]> You can find details on how to install TANE SP1, SP2, SP3 and SP4 on the Trainz Wiki here: https://online.ts2009.com/mediaWiki/index.php/T:ANE_Service_Packs

 

Keywords: Hotfix, Service Pack, HF1, HF2, SP1

]]> <![CDATA[How do I submit a bug report?]]> Public Release Versions

If you are experiencing an issue with a public release of Trainz, please use the search function (using keywords of four letters or more) to search for an answer to your issue.

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

 

Beta Test or Release Candidate Versions

If you are using a Beta or Release Candidate version of Trainz, and wish to report a problem or bug, then please submit a bug report this through the Bug Report form.

Please include as much detail in your bug report as possible, including the KUID/AssetID numbers of any assets that you are using, and the steps you take to reproduce the issue you are seeing.

 

 

]]> <![CDATA[Does Trainz work with Windows 10?]]> Yes. We have tested Trainz Railroad Simulator 2019, Trainz: A New Era, and Trainz Simulator 12, with Windows 10 and found it performs better than using previous Windows Editions.

If you do see issues with running Trainz on Windows 10, then please ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Please also ensure that your computer meets the system requirements for Trainz: A New Era in this article.

You can find your system's specifications by following the information in this article.

 

Tags: TRS19, TRS2019, Trainz, 2019, TANE, Win, Win10, TS12

]]> <![CDATA[Creating a Session for your DLC locomotives in Trainz]]> All Downloadable Content (DLC) for Trainz is downloaded and installed seamlessly in-game. There are no downloads required from the Trainz store or serial numbers required.

You must log into the Trainz store when purchasing a DLC pack using the same username as used within Trainz, otherwise Trainz will not be able to access the download.

If your loco doesn't have a session already created in Kickstarter County or one of the other built-in routes, you will need to create your own session to use the loco. Follow these simple steps:

USING CREATE SESSION:

  1. Choose your favorite route
  2. Click View Sessions
  3. Select Create Session
  4. Click on the Content Search Filter (top left of the menu bar)
  5. Type in a keyword like blue" for Blue Comet
  6. Click on the Trains tab - only items with "blue" are now showing
  7. Select your loco and place on the track
  8. Add other locos and rules if required (see the manual for more detail)
  9. Click Quickdrive (top left of the menu bar) to begin your session.

USING QUICKDRIVE: (if a consist is included for your loco)

  1. Choose your favorite route
  2. Click View Sessions
  3. Select Quickdrive > Drive Session
  4. Click on the New Train menu option in the Quickdrive Window
  5. Scroll through the list to find your loco and select it
  6. Click on the track to place the consist (ensure you have sufficient track length)
  7. You are now ready to drive.

 

HINT: Most content will have the operator's name, or a shortened version of the operator's name, in the name of the traincars. For example, for the Blue Comet (operated by the Central Railroad of New Jersey), the start of the name has 'CNJ'.

Tags: TANE, TRS19, TRS2019, Download, Engine, Session, Content, Asset, payware,

]]> <![CDATA[Guide to auto-patching]]> This article is for TANE Pre Service Pack 1 patches. For TANE Service Pack 1 or newer, please see the following page of the Trainz Wiki: https://online.ts2009.com/mediaWiki/index.php/T:ANE_Service_Packs

 

The auto-patcher appears when a new update is available on the patch server.

Note, this guide shows the Windows version of Trainz. The steps will be very similar, or the same, for the Mac version.

You can also manually trigger the update by clicking Launcher > Trainz Settings > Install > “Check for T:ANE Updates”.

2015-05-13 153011.png

You will then be notified if a patch is available or not.

2015-05-13 151803.png

Simply click OK to begin the process which involves downloading the small T:ANE Patcher program.

2015-05-13 151937.png

Once the Trainz Patcher is downloaded, you may see a request to provide permission for the patcher to access your computer.

Click on Yes.

2015-05-14 084656.png

Once you click yes, the updating process begins and you can follow progress in the window as shown below.

2015-05-13 111249.png
Patching Steps: (the entries below in italics will show in the download progress window)

  • Waiting for Trainz: A New Era to safely shut down… This step may take a minute or so
  • Checking for available disk space for patching.
  • Searching for patches…
  • Downloading patch file… The progress bar will show how long this step will take. The speed of the download depends on your Internet connection. The initial patch is 8GB and may a long time to download. Future patches are likely to be much smaller (Hotfix 1 is roughly 30MB)
  • Unpacking patch file… This step takes the downloaded file and prepares it for patching
  • Patching from xxxxx to xxxxx… Again the progress bar will appear (after a minute or so preparation). This time this step takes depends on your hardware and could take from a few minutes to an hour or so.
  • No (more) patches at server for version: xxxxx
  • Updating Trainz asset database… This step is the final stage and may take several minutes.
  • Patch Complete

Troubleshooting:

  • If prompted, allow T:ANE Patcher.exe to make changes to your computer.
  • If you are stuck at: “Waiting for Trainz: A New Era to safely shutdown” – either cancel the patch and start again running the patch from the launcher i.e. do not have a game window open. Or use Task Manager to shut down TANE.exe and the patch will continue. (Do not shutdown tane-patcher.exe)
  • If you DO NOT receive the Patch Complete message, your update has failed and you are likely to have problems. We suggest that you reinstall the game and begin the process again.
  • If your T:ANE windows do not all shut down safely, or your patch stalls, cancel the patch, and restart the process with only the Launcher window open
  • For Mac, if you see a screen showing "Ready to Begin" with no option to continue, then please download and install the online patch installer for TANE.
  • If you cancel the patch for any reason, you should see an error similar to the one below. If you don’t, your patch may not have ended correctly and data may be lost. We suggest that once you start patching you allow it to finish.

2015-05-13 152535.png

  • If you receive an error such as the one below, it is likely that your install is corrupt. You will either need to reinstall your original version and reapply the patch, or access the latest full install version and install that directly.

E871b5c8e889243c6c8e446f445a0258.png

 

Tags: update, service, pack, download, auto, fail, install

]]> <![CDATA[TANE is showing a patch available]]> You can remove the patch window by either installing the new update, or if the update is a beta version, then by changing your update stream to public. To install the new update, simply follow the instructions on the screen. You may need to ensure 'disable online features' is unticked to do this.

If you do not wish to install a beta update, then you can change your update stream using the following steps:
1) Click on Trainz settings on the launcher screen.
2) Click on the 'install' tab
3) Click on 'Change T:ANE update stream...'
4) Click on next, without changing any details, for install location, and username and password screens.
5) On the 'select patch stream' screen, click on 'change stream' and then select 'TANE - Public Release' in the drop down list, then click 'ok'.
6) Now click on 'done'.

If you need to turn off the 'disable online features' option, then you can do so by following these steps:
1) Click on the 'internet' tab in the Trainz Settings
2) Untick the option for 'disable online features'
3) Close the Trainz settings.

]]> <![CDATA[How to add the Quickdrive Rule to your session]]> Add the Quickdrive Rule to your session by clicking on the Edit Session icon on the top menu bar. All new sessions created in TANE will have the Quickdrive rule added to them by default.

Edit the Quickdrive Rule to adjust which items show in the Quickdrive menu when it appears.

]]> <![CDATA[How do I resize the TANE or TRS19 window?]]> TANE and TRS19, for both Windows and Mac, can be run in either full screen mode, or as a window which you can resize yourself.

 

You can toggle between full screen mode by following these steps:

1) Click on Trainz Settings on the initial launch screen

2) Tick or untick the box for Full Screen (if turning on full screen, ensure the correct resolution is set)

You can also toggle full screen by pressing ALT + Enter on your keyboard whilst in Trainz.

 

When running TANE or TRS19 in a Window, you can resize the window on the fly by moving your cursor to one of the corners of the Trainz window, then click on the corner and drag it till it is the size you want. On Windows, the cursor will appear as two arrows when it is in the right spot to resize the window.

You can also 'maximise' the window by clicking on the 'maximise' button at the top of the window. This can also be returned to the smaller size by clicking the same button again.

 

Tags: Window, Resize, Maximise, Full Screen, TANE, TRS19, Windows, Mac, Resolution, Size

]]> <![CDATA[The tenders are missing from the Healesville sessions]]> If the tenders are missing from the locomotives in the sessions for the Healesville route, then try running an extended database repair.

To do this, first click on 'developer' on the launcher screen, then hold down the CTRL key and left click on 'rebuild database'. Once the repair has completed, try running the sessions again.

 

]]> <![CDATA[What are the Specifications for Trainz A New Era]]> The following specifications show the minimum requirement in order to run Trainz: A New Era. 

To find out your system specifications, please read this article.

PC

Minimum:

  • OS: Windows 7 64bit, Windows 8 64bit
  • CPU: Intel i-series, AMD K10 or higher with at least 2Ghz Dual Core
  • GPU: NVidia GT 430 or ATI 5550 or better, at least 1GB dedicated VRAM supporting DirectX 11
  • Memory: 4GB
  • Hard Drive: 30GB free space
  • Soundcard: DirectX-compatible 
  • Internet connection required

Recommended:

  • OS: Windows 7 64bit, Windows 8 64bit
  • CPU: Intel i5 3330, AMD FX 8350, QuadCore 2,3 Ghz or better
  • GPU: NVidia GTX 660 or AMD HD 6950 or better, at least 2GB dedicated VRAM supporting DirectX11
  • Memory: 8GB
  • Hard Drive: 30GB free space
  • Soundcard: DirectX-compatible 
  • Internet connection required

MAC

Minimum:

  • OS: MacOS X 10.12
  • CPU: Intel i5 2Ghz
  • GPU: Intel Iris or better with 1GB VRAM supporting OpenGL 3.3
  • Memory: 4GB
  • Hard Drive: 30GB Free Space
  • Internet connection required

Recommended:

  • OS: MacOS X 10.12
  • CPU: Intel i5 2.3Ghz
  • GPU: Dedicated Graphics card with 1GB VRAM supporting OpenGL 3.3
  • Memory: 8GB
  • Hard Drive: 30GB free space
  • Internet connection required

Check your Mac OpenGL capabilities here: https://developer.apple.com/opengl/capabilities/

 

TAG: Spec, specs, specification, hardware, won't run, won't start

]]> <![CDATA[Finding your System Specifications]]> PC Users

To find out your system specification, you need to run a program called dxdiag

  • Click on the Windows Start Menu, type in dxdiag and click on dxdiag under the Programs heading.
  • The diagnostic tool appears in a new window and may take a minute or so to run the diagnostic tests. 
  • The System Tab shows your Operating System, Processor (CPU), and whether DX11 is installed.
  • Next, click on the Display Tab to find your Graphics Card

PLEASE NOTE: It is possible to have DX11 installed, but not have a graphics card that supports DX11 features.

To find if your graphics card supports DX11, we suggest you type the name of your card into Google Search and add "+DX11" then review the articles that appear e.g.  GeForce GT 630 +DX11

For some graphics cards, the version that your graphics card supports may be shown in the 'display' tab in DXDiag in the 'DDI Version' section on the right. If this shows 10, 10.0, or 10.1 then it indicates that your graphics card only supports up to DirectX 10. If this shows 11 or higher, then your graphics card may support DirectX 11.

Here is a list of supported DX11 cards

Mac Users

Click on the Apple icon and click "About This Mac"
Check the Mac OpenGL capabilities of your system here.

 

SEE ALSO: What are the Specifications for Trainz A New Era or What are the Specifications for Trainz Railroad Simulator 2019

 

Tag: specs, spec, system requirements, dxdiag, dx11, renderer

]]> <![CDATA[My auto patch download is not showing. How do I update?]]> Click Launcher > Trainz Settings > Install > Check for Updates

If there is a patch available for your build, the Trainz patcher window will appear.

If it doesn't, then check that the "Target" you have selected is the folder where your TANE.exe or TRS19.exe resides, and that you have selected "Public Stream".

You can also try running the Patch Installer.exe directly from the install folder.

Check more detailed information on patching:

- click here for TANE pre-SP1 builds

- click here for TANE SP1

- click here for TANE SP2

- click here for TANE SP3

 

NOTE:

For TANE SP1 or SP2, you may need to change the Patch Stream (e.g. from Public to Beta or vice versa) for the patch to appear.

]]> <![CDATA[Which version of TANE is DRM-free or “offline”]]> The Trainz Store boxed edition (Deluxe Edition only), and previously the Kickstarter Box Edition (Deluxe and Collectors Edition), are DRM free. This means that it can operate offline and will never require a connection to the DRM (digital Rights Management) server to authenticate your product ownership.

Instead, this build uses a Product Key (serial number) to provide authentication.

Also the Steam build has an option to go offline (Steam client > Steam menu > Go offline > restart Steam.

The KS Box version can be updated to TANE SP2 (via SP1); you can find further information on updating TANE here. To update to this version currently requires a Planet Auran username to be entered in order to connect with the auto-patch server and to download the patch file.

Whenever this version is patched, the Offline Mode will remain functional. To use the auto patch or online patch installer, you will need to turn off the Offline Mode option.

 

Tags: TANE, Download, internet, offline

]]> <![CDATA[Importing item shows pink and green texture]]> If you import content from another version of Trainz and you see a pink and green texture, this error indicates that the texture files are missing. If you check the asset in Content Manager and “View Errors and Warnings” you will see warnings like: ! The *.texture.txt file is missing for texture resource ‘station_bump.texture’ etc.

This is most likely caused because the item is built-in to a previous version of Trainz and the source textures are not included with the asset.

To resolve this issue, you need to download the item from the Download Station where the original textures are included with the asset. Note that the process of uploading TS12 built-in content is still being worked on.

 

Tags: TANE, faulty, builtin, 

]]> <![CDATA[Which build do I have?]]> TANE has had many releases since the first Alpha build was released a year ago back in May 2014.

The key builds and build numbers that we will be supporting moving forward are listed below. If your build number is not on this list, then it is an unsupported pre-release version:

Listed by purchase method/location:

TANE Pre SP1

  • Kickstarter Backers (digital) – Community Edition V1.2 Build 74539:  Patch (8GB) or download full version from MyTrainz to Build 75947 then hotfix patch to 76401
  • Simulator Central (digital) – Community Edition V1.2 Build 74539:  Patch (8GB) or download full version from MyTrainz to Build 75947 then hotfix patch to 76401
  • Kickstarter Backers (Box) – DVD disk Build 74885:  Patch via auto-patch (8GB) to Build 75971 then hotfix patch to 76536
  • Simulator Central (Box) – DVD disk Build 74702:  Patch via auto-patch (8GB) to build 75947 then hotfix patch to 76401
  • USA Retail – Topics Build 74702:  Patch via autopatch (8GB) to build 75947 then hotfix patch to 76401
  • Australia/NZ Retail – AID Build 74702:  Patch via autopatch (8GB) to build 75947 then hotfix patch to 76401
  • Simulator Central new orders: Live release build 76401 (updated from 75947)
  • STEAM: Patch via Steam updater to latest build
  • Europe Retail EN/FR/DE – Koch/Deep Silver Build 74697: Patch via autopatch to build 75894 then 76425
  • Europe Retail EN/PO – Koch/Deep Silver Build 74794: Patch via autopatch to build 75938 then 76459
  • Centercode T:ANE RC Beta – not supported
  • Mac App Store – 76727
  • Simulator Central Mac - 76837

 

TANE SP1 (latest build shown only):

  • Trainz Store, and other, Windows Download ---------- 84204
  • Trainz Store, and other, Mac (Boxed and Download)-- 84219
  • Windows DRM Free Boxed Standard Edition ----------- 84352
  • Windows DRM Free Boxed Deluxe Edition ------------- 84356
  • Mac App Store ------------------------------------------- 84615
  • STEAM Windows ----------------------------------------- 84473
  • STEAM Mac ----------------------------------------------- 84449

 

TANE SP2 (latest build shown only):

  • Trainz Store, and other, Windows Download ---------- 88364
  • Trainz Store, and other, Mac (Boxed and Download)-- 88395
  • Windows DRM Free Boxed Standard Edition ----------- 88343
  • Windows DRM Free Boxed Deluxe Edition ------------- 88348
  • Trainz Store Mac Deluxe Boxed ------------------------88342
  • Mac App Store ------------------------------------------- 88404
  • STEAM Windows ----------------------------------------- 88460
  • STEAM Mac ----------------------------------------------- 88461

 

TANE SP2 Hotfix 1 (latest build shown only):

  • Trainz Store, and other, Windows Download ---------- 90945
  • Trainz Store, and other, Mac (Boxed and Download)-- 90946
  • Windows DRM Free Boxed Standard Edition ----------- 90948
  • Windows DRM Free Boxed Deluxe Edition ------------- 90955
  • Mac App Store ------------------------------------------- 90957
  • STEAM Windows ----------------------------------------- 90959
  • STEAM Mac ----------------------------------------------- 90969

 

TANE SP3 (latest build shown only):

  • Trainz Store, and other, Windows Download ---------- 94916
  • Trainz Store, and other, Mac (Boxed and Download)-- 95078
  • Windows DRM Free Boxed Standard Edition ----------- 94808
  • Windows DRM Free Boxed Deluxe Edition ------------- 94829
  • Mac App Store ------------------------------------------- 95083
  • STEAM Windows ----------------------------------------- 94812
  • STEAM Mac ----------------------------------------------- 95086

 

All updates for TANE can be found in the following page of the Trainz Wiki: https://online.ts2009.com/mediaWiki/index.php/T:ANE_Service_Packs

 

Tags: Trainz, update, download, service

]]> <![CDATA[Guide to creating a 2nd installation of TANE & TRS19]]> It is possible for multiple versions of Trainz A New Era and Trainz Railroad Simulator 2019 to co-exist on one machine. However there are some rules to follow to ensure smooth operation.

Please note also that this advice is provided as a guide only. We are not responsible for any lost data that may occur as a result of following this guide.

COPYING YOUR CURRENT INSTALLATION:

  1. Create a new folder for your copy of TANE. e.g. D:/TANE-Beta
  2. Copy all the files from your current install folder to the new location (this includes the Resources folder, the .dll files and TANE.exe and TrainzUtil.exe)
  3. Do NOT copy your local data folder (we will import your local data later)
  4. Start Trainz and you will be prompted to enter your username
  5. A new local data folder will be created at C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxxx
  6. Note that this process takes 5-10 minutes

If you want to move local content into the new build, then follow this guide or this guide for importing from TS12.

NOTE: We do not recommend you manually move files using Windows Explorer.

NEVER move or delete the override file from C:\Users\<username>\AppData\Local\N3V Games\TANE\

For TRS19, replace any reference to 'TANE' or 'TANE.exe' with 'TRS19' or 'TRS19.exe' respectively.

Note that if you have a Gold Membership or a Trainz Plus membership, then it is not permissible to run multiple copies of Trainz versions obtained through your membership simultaneously (they can be installed multiple times, just not multiple installations run simultaneously).

]]> <![CDATA[Installing TANE SP1 - DVD Edition (PC)]]> This article provides a step by step guide to installing TANE SP1 using the new DVD installer (for box edition disks received in 2016).

NOTE: For users who have purchased the TANE SP1 "Installer" Edition (Standard or Deluxe), the disks you have received will create a NEW INSTALLATION.
The default location is C:\Program Files\N3V Games\Trainz A New Era. If this folder exists please select a new location to install.

INSTALLATION GUIDE:

Step 1. 

Insert Disc 1 into your DVD drive

Step 2.

Double-click Installer.exe to begin the installation process. The following screen will appear:

Installer 1

Step 3.

Click Next and the following screen will appear:

Image 2

Step 4.

Read the Agreement and if you agree to the terms, click Agree and the following screen will appear:

Image 3

Step 5.

The default location is as shown above. If this is a new install, click Next.

If this folder already exists, your install will show the following warning. 

Image 4

We recommend that you click Cancel and then change the name (e.g. to Trainz A  New Era SP1) then click Next.

Step 6.

When you see the screen below, click Install to begin copying the installation files to your harddrive.

Image 5

Step 7.

This step copies the data from Disc 1 to your harddrive. This requires at least 20GB of space.

Image 6

Step 8.

When prompted to insert Disc 2, Windows Explorer may select a path such as the image below.

Image 7


Navigate to your DVD Drive and click on patch-2.bin then click Open.

Image 8

Step 9.

The Installer will then continue copying the data to your harddrive, then show "Installing" and finally "Install Complete".

Step 10.

When complete, the TANE SP1 Launcher will automatically start. Click Start Trainz to bring up the Trainz Product Key entry window.

Image 9

For new users, enter the Product Key that came with your installation discs.

For existing users who have order the SP1 Installer disks, use your existing Product Key (this can be found in MyTrainz > Serial Numbers if you have registered it).

If you do not have a Product Key or have ordered the wrong disk for your key, please contact anewera@n3vgames.com with details of your original purchase.

Step 11.

If you do not have a Key and need to enter it at a later date, the Install Tab allows entry of your correct Key.

Image 10

 

TIPS:

  • The installer does not create a Start Menu or desktop Shortcut. To create your own shortcut to TANE SP1, please follow this guide.
  • You do not need to re-register in MyTrainz - just enter the Product Key to acitvate your build, enter your EXISTING MYTrainz username and password in the Launcher if you want to use the online features (and untick the disable" box).
  • You DO NOT need to register your Product Key in MyTrainz.

TROUBLESHOOTING:

1. "Path not viable: Filepath already exists"

This error indicates you are trying to install TANE SP1 into a folder that already contains an installation. Please create a new folder for this installation of TANE.

2. "Patch Failed: failed to copy source data to: "

Ensure that you inserted Disc 2 and selected the correct file (patch-2.bin) then clicked Next to continue copying data off the install disks. 

3. "Unable to create installation data temp folder" (result -10)

This error is due to a windows permissions issue. The solution is to manually create a new Folder as follows:

  • Open Windows Explorer
  • Navigate to C:\Program Files
  • Click New Folder (provide administrator permission when prompted)
  • Type in the name of the folder as "N3V Games" (i.e your new folder path will look like C:\Program Files\N3V Games)
  • Now run the Installer.exe again

4. Invalid Product Key error. 

Ensure that you have the correct key for your installation version. The first 3 letters indicate which version is required.

TNPS = build 80341

TNPD = build 80345

 

Tags: Installer, DVD, Box, disk, disc, 80341, 80345

 

]]> <![CDATA[One of my routes or sessions has disappeared]]> If one of your routes, sessions, or even a downloaded asset has disappeared, then it's likely that it has been removed due to a conflict with another asset, or your database has become corrupt or damaged.

Trainz will move this item to the 'backups' folder in your AppData folder. To access this folder, find the path in Launcher > Trainz Settings > Install (e.g. C:/Users/%username%/AppData/Local/N3V Games/TANE/build xxxxxxxx)

Open Windows Explorer, and navigate to your 'backups' folder which will contain several more folders depending on your settings.

Look for the date that is closest to the date you think the asset was deleted. If the asset is listed, then you may be able to import this into Trainz, by dragging and dropping the asset's folder into Content Manager. You can also use the 'import content folder' option, found in the 'file' menu in Content Manager, to import the asset.

If you are unable to find the asset in the backups folder, then there is no way to retrieve the asset other than by going to the original source where you first located the item.

We recommend that you create regular backups of assets that you create. This can be done by going into Content Manager and locating the asset you wish to backup. When located, select the asset and right click on it, then click on 'export to cdp'.

Now choose a folder to save to, give the file a name, and then click on save. This will then save a 'cdp' file, which will contain the asset(s) that you selected. You can re-install the asset using the 'import cdp' tool in Content Manager, found under the 'file' menu.

]]> <![CDATA[How to register Trainz A New Era]]> If you have received a box version with a Product Key, or a digital download with a Product Key, you need to register this code at My Trainz.

NOTE: Some versions do not require a Product Key (e.g. Digital Downloads and Mac USB editions ordered through TrainzStore, all orders through Apple Mac store, all orders through Steam).

Follow these steps: 

1. Register your MyTrainz account at https://www.auran.com/planetauran/register.php

or, if you already have an account, login to MyTrainz

login

 

Step 2:

Click on the Serial Number link in the left hand menu. 

menu

 

Step 3: 

Enter your Product Key then click the Submit button. 

enter key

Step 4:

If your Key is valid, you will receive a success message and your Key will be listed below.

Step 5:

You are now ready to enter your Username and Password into Trainz A New Era Launcher > Settings > Internet 

 

TROUBLESHOOTING:

If you enter the incorrect Product Key/Serial Number, you will get an error like this: 

register

 

For AppStore and Steam editions of Trainz, simply enter your username and password into the Trainz Settings. When Trainz logs in for the first time, it will register in your account.

For Digital Downloads and Mac USB editions from the Trainz Store, the Trainz Store will automatically register these into the account they were purchased through.

 

]]> <![CDATA[Extended Database Repair]]> Sometimes your database may become corrupted and affects built-in or DLC content.

Generally, a standard Database Rebuild from Launcher > Developer > Rebuild Database will rectify the situation.

To run an Extended Database Repair:

  1. On the launcher, click on the 'developer' option at the top of the screen
  2. Hold down the CTRL key
  3. Left click on Rebuild database

Some versions of Trainz may not detect the CTRL key being held down. In this case you can manually start an extended database rebuild by following these steps:

  • Click on 'Trainz Settings' on the launcher screen
  • Go to the tab marked 'Dev' (not the one on the top menu)
  • Click on 'Enable Advanced Debug Tools'
  • Close all TRSxxx windows
  • Start TRSxxx.exe again
  • Click on 'Developer' at the top of the Launcher (not the one in Trainz Settings)
  • Click on 'Run TrainzUtil Command'
  • Type in 'repairdatabase extended' (without the quotes)
  • Click 'ok'

This will perform a full rebuild of the database repair and will force the DLC packages to be reinstalled fully (or other database corruption to be repaired).

]]> <![CDATA[How do I find out my Build Number?]]>

The build number is shown in the T:ANE Launcher which opens when you first start Trainz A New Era. The same applies to TRS19 and TRS22/TrainzPlus.

 

 

Tags: TANE, Update, Patch, Download, Service, Pack,

]]> <![CDATA[Importing content]]> T:ANE and TRS19 provide two ways to import content. Other methods may work to some degree but are not supported. This article is a guide to what will and won’t work when moving content around between Trainz versions.

Supported Content Install Methods:

  1. Downloading from the Trainz Download Stations using Content Manager (First Class Ticket recommended)
  2. Downloading DLC (payware) items using the in-game downloader
  3. Importing Content Files (CDPs) using Content Manager
  4. Importing Content Folders (Open for Edit Folders) using Content Manager (See below for more details)

Not Supported:

  1. Built-in content cannot be moved from the install location (instead, download these items from the DLS)
  2. Using Windows to move Local, Original and Packages data folders between builds and then using "Rebuild Database" to force update the content. This is known to cause errors.

Note that almost all "pre-Trainz A New Era" content can be imported into TANE. There will be some items that require fixing in TANE due to changed validation conditions.

The exception to using Windows to move your content is when you are changing the Local Data Folder path from one location to another. In this case your build number has not changed and so the contents and database will operate correctly.

 IMPORTING FOLDERS

To import a Folder into TANE from another Trainz installation, you must ensure the item is "Open for Edit". This is done using Content Manager.

  1. In the "older" version of Trainz, open Content Manager
  2. Create a "filter" using the 'search' panel on the left side of the screen to view the items you wish to import. For example, adding a filter "Installed = True" and "Builtin = False" would provide all your non-builtin content.
  3. R-click and choose Open for Edit. This process creates a new Folder for each asset in the Editing folder
  4. To find the Windows path to this folder, on the Launcher click Trainz Settings > Import tab. 
  5. Close this version of Trainz
  6. Open the new version of Trainz (where you want to import the content to)
  7. Open Content Manager
  8. Click File > Import Content Folder
  9. Navigate to the Editing folder path you found in Step 4
  10. Ensure the path at the top shows as something like C:\Users\<pcname>\AppData\Local\N3V Games\TANE\build nju354pt1\editing, and "editing" shows as the Folder name in the box at the bottom
  11. Click Select
  12. The "installing" window will now appear and the items will then be imported into your new Trainz installation.

 NOTE: You cannot use this method to import BUILTIN content from TS12 or TANE. You must use the Download Station to download any builtin TS12 assets, or use the in-game download option for TANE content.

Additional help: http://online.ts2009.com/mediaWiki/index.php/Help:Importing_Content

Tags: Content, TANE, asset, download, import, cdp, editing, folder, moving

]]> <![CDATA[Importing your own routes from older Trainz versions – the offici...]]> TRS19 and T:ANE have been designed to be backwards compatible with the majority of content from previous versions of Trainz so it is possible to import your content from TS12 (or previous versions) into your new version of Trainz

It is important to know that both TRS19 and T:ANE require the original textures to show correctly in-game, and therefore built-in content, which does not contain source files, cannot be imported directly (or it will show with errors).

We are currently in the process of uploading built-in content from previous versions of Trainz to the Download Station which will provide access to that content.

Here is our recommended approach for importing a route and it’s dependencies from your older build:

  1. In Content Manager, select the group of files you want to import excluding the built-in assets (if you are unsure how to do this, see this article for the process to select all the non-built dependencies)
  2. In Content Manager, use Ctrl-A to select the full list of assets, then Ctrl-E to open the items for edit.
  3. Navigate to your Userdata > Editing folder (default is: C:\Program Files (x86)\N3V Games\Trainz Simulator 12\UserData\editing for TS12 and C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxx for TANE)
  4. Launch T:ANE, click on “Manage Content” then drag the folders from the above Editing folder into the T:ANE Content Manager window.
  5. To ensure you don’t overwrite newer versions of files, in T:ANE Content Manager, filter on Date Installed = Today, then r-click “Open-for-edit” and r-click “Revert Unsubmitted Changes”
  6. You now have the new route, and all the non-builtin items in T:ANE, so next we need to get the builtin items from the DLS
  7. In T:ANE Content Manager, select the Route that you imported and R-Click > Download. This will check the DLS for further missing  Dependencies and download those items and their dependencies.
  8. Don’t forget to go back into your old build and Revert the content you had Open for Edit

Following this process, you do NOT need to run a database repair as T:ANE already knows about the assets when you imported them. (See this article about moving “packages” which DOES require a db rebuild)

Also, do NOT attempt to bring your older build assets over into T:ANE by simply copying your Local folder (you can import the entire folder by dragging and dropping it onto Content Manager but using the steps above is more robust).

Please note that the following items cannot be imported into T:ANE directly:

  • Trainz built-in content (but this can be downloaded from DLS)
  • .ja files
  • .tzarc files

Tags: Asset, Session, download, station, TANE, import, moving, content, TRS19, texture errors

]]> <![CDATA[Disk 2 does not work]]> Disk 2 is a dual layer "DVD9" disk (9GB to fit all the extra data on). Unfortunately this means it requires a higher precision in the calibration of the DVD drive laser and a clean disk surface.

Please follow these steps to get the data off your disk and to install Trainz.

1. Using a microfiber cloth (like used to clean your spectacles) and some Windex cleaner, clean the shiny side of the disk in a circular motion around the whole disk.

2. Allow the disk a few seconds to dry

3. Create a new folder on your desktop called Install

4. Place Disk 2 into your DVD drive and use the "Open Folder to view files" option

5. Copy the files from Disk 2 into your new Install folder on the desktop.

6. If all the files do not copy onto the hard drive, try the cleaning process again, checking for any fingerprints or blemishes around the edge.

7. If you still do not succeed, if possible, try a different computer as some DVD readers are better than others. 

8. If you cannot get all the data off the disk, please contact helpdesk. We will arrange for you to either download the remaining files or send a replacement disk.

9. If you are successful in downloading all the files into your install drive, repeat the operation above for Disk 1 (copying the files into the same folder on your desktop) then run the setup file from the Install folder.

 

 

Tags: Disc, setup, .bin, files, installer, corrupt, failed

]]> <![CDATA[MSVCR120.DLL is missing (0xc000007b)]]> The "MSVCR120.DLL is missing" or 0xc000007b error message indicates some Windows files are missing or incorrectly installed.

Please download the following file from Microsoft, which will install the necessary files: https://support.microsoft.com/en-us/help/3138367/update-for-visual-c-2013-and-visual-c-redistributable-package

You will need to download the appropriate file for your location/language under the 'x64.exe File Path' list (~6.4MB)

Once the file is downloaded

  • Click to run VCredist.x64.exe
  • Click Repair
  • Click Allow this application to make changes to your PC
  • This opens the window Microsoft Visual C++ 2013 Redistributable (x64)
  • The Processing step takes only a couple of minutes
  • Setup Successful

TROUBLESHOOTING:

DO NOT use the VCredist_x86.exe version. The x64 version is required.

The file MSVCR120.DLL (and MSVCP120.DLL) need to be installed in the following directory: C:\Windows\System32 - check that they are installed if you are still having issues.

The files will be dated 04/10/2013 (otherwise you have installed the wrong version).

Note that the VS 2013 version is required. The 2015 version installer is very similar - it is named VC_redist.x64.exe. This do not install the correct files!

 

 Tags: msv, msvc, installer

 

]]> <![CDATA[Where do I find the TANE Manual?]]> For TANE, the link to the 250+ page manual is Launcher > File > View PDF Manual.

This PDF file is searchable in order to quickly find the functionality you are looking for.

]]> <![CDATA[TANE won't start after clicking Start Trainz]]> If you are seeing the 'Starting Trainz' window appear either momentarily (i.e. disappears, then nothing happens), or for a very long time (i.e. more than about 20 minutes) after clicking on Start Trainz, then please ensure that your computer does meet the system requirements for Trainz.

 

You can find your system's specifications by following the information in this article.

You can find the system requirements for Trainz: A New Era in this article.

 

If your computer does meet the system requirements, then please ensure that the drivers for your computer's hardware are fully up to date, especially the video card drivers. You can obtain the latest drivers for your video card from the manufacturer's website (i.e. NVidia, AMD, etc).

 

Also ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

 

Tags: Start, Run, Load, Starting, Trainz, TANE, Renderer, disappear, disappears

]]> <![CDATA[Re-Installing DLC Packs for TANE and TRS19]]> If a DLC pack is not loading correctly (i.e. shows missing dependencies), then we would suggest suggest that you try re-installing the DLC pack using these steps:

1) You will need to locate your appdata folder. You can find the path to your appdata folder in Launcher > Trainz Settings > Install. The path will look something like C:/Users/%username%/AppData/Local/N3V Games/TANE/build xxxxxxxx for TANE or C:\Users\<pc name>\AppData\Local\N3V Games\trs19 for TRS19 (this will look different on Mac)
2) Shut down Trainz and ensure that tane.exe or trs19.txt had ended (check in Task Manager no other tane.exe or trs19.exe processes are running)
3) Navigate to the LocalData folder location from the Trainz Settings, and open the “build xxxxxxxx” folder or the folder that your install path was pointing to
4) Now open the folder called 'Packages'. Please locate all folders starting with the ID number of the DLC pack in the Packages folder, and then delete them.
5) Once you have deleted these folders, please try running a database repair.

To do this, first click on 'developer' on the launcher screen, then click on 'rebuild database'. Once the repair has completed, please start Trainz and then you should see the 'asset download' window appear, which will allow you to download these routes again.

You can find a list of all available DLC pack IDs here (if it is not listed, then please contact the helpdesk and they will be able to provide it).

]]> <![CDATA[Registering Trainz]]> Trainz: A New Era, Trainz Model Railroad 2017, and Trainz Railroad Simulator 2019

Digital Downloads from the Trainz Store

The Trainz Store will automatically register Trainz into your account for you. No serial number is required for, or included with, digital download editions from the Trainz Store.

Steam and AppStore

For versions purchased from Steam, or from the Apple AppStore, these editions will be registered into your account the first time that Trainz successfully logs in after entering your MyTrainz account's username and password into the Trainz Settings.

Boxed editions (TANE PC and TRS19 PC only), or digital download from other websites

All boxed editions (TANE PC and TRS19 PC only) will include a serial number. Some retailers that sell digital download editions may also include a serial number. This serial number can be registered by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

Boxed editions of TANE for Mac, plus TMR17 (custom USB) will be automatically registered to your account when your order is processed.

 

Trainz Simulator 12 or older (inc Trainz Simulator Mac 1 and 2)

All versions of Trainz Simulator 12 and older, including Trainz Simulator Mac 1 and 2, include a serial number. You can register this serial number by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

 

Tags: cd key, serial number, register, registration, activate, license key

]]> <![CDATA[“renderer initializing has failed” – what is wrong]]> The "renderer initializing has failed" error indicates your graphics card does not support DX11 (even though you may have DX11 installed on your computer).

You will need to upgrade your graphics card in order to use Trainz A New Era.

Please check this article for more information on the required system specifications for Trainz A New Era. (These specifications are also shown on the product page in the Trainz Store).

Please check this article to find your system specifications

]]> <![CDATA[This route will require a route re-save/clone]]> Payware routes cannot be edited or cloned, but importantly, new Sessions can be created for these routes.

Click Sessions > Create Session to make your own new session for built-in and payware routes.

For earlier TANE builds, certain aspects were tied into the Route Layer. From HF2 onwards, these have been moved to the Session Layer including the Environment Settings such as fog, water colour, water style, time of day etc.

Note: We are exploring options to allow editing/cloning of the builtin routes in a future update.

]]> <![CDATA[Screen resolution does not change]]> When adjusting the resolution settings in the Launcher, the screen resolution settings apply ONLY to Fullscreen mode.

To adjust the window size when in Windowed mode, simply drag the game window.

You can toggle between Fullscreen and Windowed modes by pressing ALT + Enter  on your keyboard. When toggling to fullscreen mode, Trainz will change to the resolution shown in the Trainz Settings.

Tags: screen, window, monitor, full screen, res, resolution, size

]]> <![CDATA[What does "Requires Internet Connection" mean for TANE?]]> Most versions of Trainz A New Era require an Internet connection at the time of install and can then be accessed without an Internet connection for up to 30 days. If you are offline for longer than that period, you will need to go online to gain authentication (this can be achieved with a mobile hotspot connection, or similar).

The exception to this rule is the Windows Deluxe Box version available from the Trainz Store (formerly SimulatorCentral.com) which has an Offline Mode that never requires an internet connection (this option is not available for Mac).

Of course an Internet connection is required for Download Station access, multiplayer and for DLC authentication. Enabling the Offline Mode will disable any installed DLC packs, as well as Download Station, multiplayer, in-game chat, and online patch installer access.

 

Tags: download, digital, server, content, tane,

]]> <![CDATA[Unable to contact MyTrainz Server]]> This error means your system is not able to communicate to the MyTrainz server.

The most likely reason is you have the "Disable Online Features" option selected (if you are using the Deluxe Box edition/"DRM Free" version of TANE).

Uncheck this option in Trainz Launcher > Trainz Settings > Internet

This error could also be an Internet connectivity issue (at either end or somewhere in between your computer and our server) so please check your connection and try again later.

If you have another network (such as a mobile phone hotspot connection) you can try using a different network to see if that resolves the issue.

Please also ensure that you have given Trainz full internet access, you can do this by trying the following.

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Tags: Login, Username, Password, Authorize, connection,

]]> <![CDATA[Selecting dependencies for a route and or session]]> Builtin content from TS12 does not import directly into TANE - you need to download those items from the DLS (which we are in the process of updating).

To import other content (i.e that you have created or downloaded from the DLS or other sites), you need to select those items and all the non-builtin dependencies in TS12

Since you cannot import built-in items from TS12 directly, you need to filter out those items first. Follow these steps to prepare your assets for importing into T:ANE:

  1. In TS12 Content Manager, type the name of the route or item you wish to export into the Search field
  2. Select the item in the main window and use Ctrl-E to open the item for edit
  3. Drag the Open for Edit item to the pick list window
  4. R-click > "Add all local dependencies"
  5. Select all new items in the pick list (Ctrl-A) and R-click > "Add all local dependencies"
  6. Repeat this until no new items items are added
  7. Select all items in pick list (Ctrl-A) then R-click and “View in main list”
  8. This list now contains all the dependencies, and from this list we now need to remove the built-ins (if you are exporting to TANE)
  9. In the Search filter, check all the assets showing in the main window are now listed in your search filter.
  10. Click the ‘+’ to add another search filter and choose Builtin = False, then "Apply" to remove the built-ins.

You now have the list of assets ready to import into T:ANE

To follow a step by step guide to import these assets into T:ANE follow the additional steps shown in this article

 

Tags: Download, Station, asset, route, session, created, import, dependency, assets, export

]]> <![CDATA[Missing DLC - How do I find my DLC items that I ordered?]]> For Trainz A New Era and Trainz Railroad Simulator 2019, Downloadable Content (DLC) items ordered through the Trainz Store will appear as "Available to Download" when you next start Trainz. 

No serial key is required and there is no external download link available.

Start Trainz, the in-game download window will appear listing all the DLC routes, sessions or locos you are entitled to. (If the window does not appear, try going into the Routes menu, and if that fails, then exit Trainz and when you restart click Launcher > File > Download purchased items).

Choose which items you wish to install now by selecting the item and clicking the Download button or click the Download All button.

Items will then install automatically and can be found in either the Routes, Sessions or Trains Tab menus, depending on which DLC item was purchased.

FINDING ITEMS ONCE DOWNLOADED:

Some train/locomotive DLCs may include a session for the Kickstarter County route. If you are using TANE, or have the Kickstarter County (not Kickstarter County 2) route in TRS19, and you wish to try the train or drive the session, then when the download is complete to see if a session for that particular train exists. It is a quick way to jump in and start driving your locomotive straight away. If a Session doesn’t exist, you can follow this guide to create new sessions using your DLC items.

TROUBLESHOOTING:

  • Ensure that your produsct is patched to the latest version, some DLC packs will only work in the latest versions of TANE.
  • If the in-game download window does not appear, restart the game then from the Trainz Launcher, click File > Download Purchased Items, then click Start Trainz.
  • If this fails, you can also try removing your Username from the Launcher > Internet Tab, then re-entering your details and restarting Trainz
  • Check the account used to order the product matches the username that you have entered in Launcher > Settings > Internet. 
  • Also, if you have the DRM Free version, ensure you uncheck the "Disable Online Features" option then restart the game.
  • If you have downloaded a number of items, check that you haven't already installed the items you are looking for by using Content Manager search filter.

Tags: tane, TRS19, DLC, downloadable, content, add-on, install, cannot find, not installed, missing, not showing

]]> <![CDATA[Missing Dependencies for Built-in Content or DLC]]> Sometimes your TANE installation can become corrupted. This generally happens when content is moved manually rather than using the in-built Import tools, but can also happen during patching or after a game crash.

NOTE: A new installation (including newly downloaded DLC) should never have any Missing Dependencies if correctly installed. It is more likely the install is not complete.

NEW INSTALLATION

Please follow the steps below to rectify missing dependencies with a new install or after patching:

  1. Shutdown TANE (Do not force quit as this process can take 5 minutes or longer in some cases - check it has shut down completely by checking Task Manager)
  2. Restart TANE - a database repair may occur and the problem may be resolved
  3. If a database repair does not run automatically, manually do a database repair by clicking the Developer Menu on the Launcher menu, then Rebuild Database
  4. Restart TANE
  5. If the issue still exists, then you will need to create a new local data folder by following this guide.

If these steps fail, the next step is to reinstall TANE from your DVD/USB or if you have the digital version, in most cases, the latest version of TANE available can be found by logging in to your MyTrainz account.

NEW DLC 

Please follow the steps below to rectify missing dependencies with newly downloaded DLC items:

  1. Open the TANE Launcher then go to Trainz Settings > Install Tab
  2. Highlight the Local Data Folder path name (e.g. C:\Users\<pcname>\AppData\Local\N3V Games\TANE\build 7uiv95001) then use Ctrl-C to copy the path to your clipboard
  3. Close all TANE windows to shutdown TANE (Do not force quit as this process can take 5 minutes or longer in some cases - check it has shut down completely by checking Task Manager)
  4. Open a Windows Explorer window, and use Ctrl-V to paste the address, then hit Enter
  5. Click on the "packages" folder which will show a list of DLC folders. (The Date Modified column will show you the latest DLC item downloaded)
  6. Delete the appropriate folder or folders (e.g. SC237)
  7. Next, navigate to the Cache folder and delete the entire cache folder.
  8. Open the TANE Launcher and click Developer > Rebuild Database
  9. Allow this to complete (which can take 5-10 minutes if you have lots of content installed)
  10. Then click File > Download Purchased Items
  11. Click Start Trainz
  12. The Asset Download window will now appear with all non-downloaded items showing.
  13. Select the items to download.
  14. Once the file is downloaded, if it is not immediately be available for use, close the game window and Start Trainz again (you should not need to run a db rebuild).

Deluxe Routes:
You can find a list of the ID numbers for all DLC packs here
Note: There will be more than one folder for some DLC packs - ensure you delete all versions (e.g. sc274d, sc274d_0 etc)

 

]]> <![CDATA[I get an "Application is damaged" error - what is wrong?]]> Mac Users:

If you get an "Application is damaged" error when patching/installing on Mac, this is the result of a permissions issue. Please follow the instructions on this third party website:

http://www.tech-recipes.com/rx/45404/mac-downloaded-app-is-damaged-and-cant-be-opened-error-solved/

 

For newer releases of OSx, please try running the app by following these steps:

1) In the Finder, locate the app you want to open. (Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu. )
2) Control-click the app icon, then choose Open from the shortcut menu.
3) Click Open.

The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app.

If you are still unable to load the app, then please try the following:

Select the icon and control-click to get the quick menu, then clicked ’Show Package Contents’

Now in the resultant display box make a copy of that icon, rename it and past it in your Applications Folder. Now try running the app.

 

PC Users:

"Application is damaged. Please redownload it" - this error is most likely due to not correctly extracting the files from the downloaded zip file before running the application.

  • Select the downloaded zip file
  • Right click and choose Extract All..
  • (If this option isn't available, use a Zip tool such as Winzip or 7Zip to extract the files)
  • Open the Folder where you extracted the items and find the Installer.exe application
  • Double click to begin installing

Tag: Malformed, reply, patch server

]]> <![CDATA[Downloading from the Download Station]]> We recommend searching for and downloading content using the included Content Manager in Trainz.

 

Use the following steps to search for content:

1) Open Content Manager by clicking on 'Manage Content' on the launcher screen.

2) Select the 'Download Station' option in the Filter: dropdown list. This will show all content on the Download Station.

3) To do a simple keyword search, simply enter your search (this can be more than 1 word) into the 'search' box at the top right.

4) To do a more complex search using custom filters, open the filter list by clicking on the grey arrow to the left of 'Filter:'. 

5) Click on the '+' button on the right to add a new filter to the list.

6) Select the desired filter from the list in the left hand box.

For example, if you want just locomotives, select the 'category' filter, then set the right hand box to 'locomotive'. You can add as many filters as you require for your search.

 

To view the details of an asset, either double click on the asset or left click on it to select it, then press 'CTRL' + 'I'. This will show the description (if available), Author's username, kuid, and the thumbnail.

 

To download an asset, either right click on it and click on 'download', or click on the 'download' button in the Asset Details window.

]]> <![CDATA[Boxed Product Delivery]]> When ordering from the Trainz Store (store.trainzportal.com) ensure if you would like a physical product shipped to your address that you choose the correct product from the dropdown box when ordering:

 

Australian orders generally take 3-5 days.

All International orders are shipped using Australia Post who do not offer tracking for International Airmail. Packages generally arrive in the destination country within a few days and are then under the control of your local Customs Clearance and Post Office services.

While the estimated time is 7-15 days for USA and most of Europe, deliveries sometimes take longer. (Up to 7 weeks in very rare cases).

Please note that FedEx and other parcel services quote over $65 for a parcel from Australia to USA or Europe so we are currently limited to the non-tracked Australia Post option.

]]>