Step 1:
Check your system meets the minimum specifications for Trainz: A New Era here

Step 2:
Download the game (digital editions only - Box versions skip to Step 3)
For Trainz Store (formerly Simulator Central) orders follow this guide. 
(TANE SP1 introduces a new Installer)

If you have problems with a particular stage of this process, please create a support ticket and include as much detail as possible about what you have tried and what exactly isn't working.

Getting, Started, TANE, Trainz, Start, Load, Install, Run

If you want to experiment with the settings, go to Trainz Launcher > Trainz Settings > Developer then Advanced Debug Settings
Restart the game and now you can use manual post-processing controls.
The controls are only saved for the current session until you restart TANE or TRS19.

View this wiki page for more details on the individual settings.

• Go to the Trainz Store and log in using your MyTrainz username
  NOTE: If you don't already have an account, then create an account and then log in to the store.
  
  
• Click on the Trainz Rewards Points button on the bottom left of the store
  
• Click on "Ways to Redeem"
  
  
• 
  
  
• Click on View for either the PC or Mac version
  
  
  
  
• Click on Redeem to create your discount code
  
  
  
  
• Click on "Add Product to Cart"
  
  
  
  NOTE: You'll also receive an email showing the code in case you don't want to use it immediately.
  
  
• Click on "Shopping Cart" then click on "Checkout"
  
  
  
  
• You'll see the code with the discount already applied. 
  
  
  
  
• Click "Complete Order" then check your email confirmation (which will arrive in the inbox associated with your Mytrainz account).
  
  

Troubleshooting:

• If you see the error "Cannot place order, conditions not met: Trainz A New Era - Windows / Digital Download / Standard: Must have at most 1 of this item." then you have two or more items in your cart. Click the X to remove extra versions until only one item remains in your cart. 
  
  
• Check you have logged in using the correct username and that the email in your account is correct and still valid.
  
  
• Check that your order matches the rules for a particular reward (e.g. a minimum order quantity)
  
  
• Once you redeem points, don't forget to use the code at some time in the next 12 months or the code will expire.

Tags: Pointz Rewardz 

For Windows, see Installing Trainz A New Era - Digital Edition - Windows

TANE "SP1" and later versions use new patching and installer technology to simplify the installation process. There are two options to choose from:

OFFLINE INSTALLER:

1. Click the link at the top of the store to log in to your MyTrainz account.
2. Click the Download TANE link in the left margin
3. In the Full Installer section, click on the "Download T:ANE" link
4. The full installer (8GB for Standard Edition) will begin downloading
5. If the download drops out during downloading, we suggest using a Download Manager
6. Extract the zip file using WinZip or 7Zip
7. Double click on the extracted 'dmg' file to start the installation process
8. The Trainz A New Era icon then appears ready for installation.
9. Drag the Trainz icon onto the Application folder to install TANE
10. Provide authentication if requested (requires Admin privileges).
11. Trainz A New Era is now installed and can be located in the Applications folder

ONLINE INSTALLER:

1. Click the link at the top of the store to log in to your MyTrainz account.
2. Click the Download TANE link in the left margin
3. Click on the "Download T:ANE online-installer" link in the Mac section
4. A small download will begin.
5. Extract the downloaded 'zip' file
6. Double click on the extracted 'Patch Installer.app' file
7. You will then see a message asking if you wish to open the file, click on open
   
8. The installer window will open. Click Next to begin installation.
   
9. Click Agree to accept the EULA
10. Choose your install location and click Next
    
11. Enter your MyTrainz Username and Password used to order TANE
    
12. Select Public Release Stream and click Next
    
    
    If steam shown is not 'TANE Public Release', then click on 'Change Stream...' and select 'TANE - Public Release' from the list.
    
    
    
    You should then see the stream change to 'TANE - Public Release'. Click on next.
    
13. The installer will check the servers and present the build you will be installing. Click Install to continue.
    
14. You may see a message saying that the installer wants to make changes; enter your Mac username and password and click ok to continue
    
15. After checking your configuration, the installer files will now begin downloading (~8GB for Standard and 9.7GB for Deluxe Edition)
    
16. If the download drops out during downloading, click Retry and the download will pickup again where it left off (the progress bar may reset, but the download itself will have resumed where it left off).
17. Once downloaded, the installation process will continue and then show "Complete".
18. You are now ready to start Trainz.

NOTE: For Boxed Editions, please see "Offline Installer" above for instructions.

If you have trouble downloading and would like instead to order a DVD version by Air Mail for the cost of postage and handling, please click this link.

Install, Start, Run, Download, Mac

DLC packs

DLC packs purchased through Steam can only be used with the Steam editions of Trainz.

DLC packs purchased through the Trainz Store can be used with any compatible version of Trainz, including Steam versions.

Registration

Registration of the Steam editions is achieved by simply entering your MyTrainz account's username and password into the Internet tab of the Trainz Settings, which you can do by following these steps:

1. Double click on your Trainz icon
2. Click on Trainz Settings
3. Click on the Internet tab
4. Enter your username and password into the boxes provided (please keep in mind that your username and password are case sensitive), then press enter.
5. Now try starting Trainz.

When you start Trainz, Trainz will then register itself into your account.

Please note, you will not see any changes in your MyTrainz account's details after registering. The Steam edition of Trainz does not provide access to the digital download through MyTrainz.

Updates/Patches

For updates and patches, these will be installed automatically through Steam.

*If you require access to the TRS19 SP2 download, please use this link:
https://dl1.n3vgames.com/Installers/TANE/Offline-Installer-TANE-SP2-Mac-88395.dmg
(Requires TANE authorisation to active)

~There are some known bugs which may affect operation of TRS19 SP3/4 in MacOS 12; these are resolved in the TRS19 SP5 update.

Note, MacOS 11 and MacOS 12 are required for Mac M1/Metal support.

Tip: set the dials to between 7 o'clock and 11 o'clock for best results

To adjust the water effect, go to the Environment Tab and click the left and right arrows below the Water heading to cycle through the various options.

Troubleshooting:

• If you do not select the water colour preview window, you will not be able to adjust the dials
• Changes are currently saved in the Route Layer. We will be moving this to the Session Layer in the future, but for now this means that built-in routes cannot be edited

1. Download the Patch Installer from the link above
2. Select the downloaded file and right-click > Open With > Archive Utility
3. Select the Patch Installer.app that you unzipped and double click to launch the application
4. Click "Change Targets" then navigate to select the folder where Trainz A New Era is already installed
5. Hint: Default location is either Applications/Trainz A New Era or Applications/TANE SP1/Trainz A New Era depending on the version you first installed
6. /Applications/Trainz A New Era.app will appear greyed out in the path 
7. Click Next to continue
8. Enter your MyTrainz username and password then click Next
9. Select the patch stream (usually Public Stream is the correct default option) then click Next
10. "Checking for available patches" will appear, then click "Apply Patch" when the patch is found (see below if the patch is not found)
11. Enter your Administrator username and password when prompted (note: NOT your MyTrainz username this time)
12. "Reading Configuration" then "Checking target" will show in the Patch Installer window, then the download will commence
13. Once the file is downloaded, then the installation will continue showing "Installing"
14.  If successful, the "Installation Complete" message will appear.

Troubleshooting:

• "No patch is available" error - please check that you are patching the correct build number and that you have chosen the correct patch Stream.
• "No patchable products" error - while this username may be valid, the message indicates it is not authorised for this version of TANE. Please check that you are using the account that is registered for TANE.
• "Selected Target is not valid" - you have not selected the correct folder where your version of TANE is installed
• Contact Helpdesk if you are still unable to troubleshoot your issue

Tags: Installing, Mac

Tags: Update, Ready to begin, TANE, service pack, SP, install

Applications > Utilities > Console > All Messages

Find the Trainz related items around the time the crash happened and send them to helpdesk at support.trainzportal.com

Read this article for more guidance.

The Deluxe Edition contains four additional routes that can be downloaded in-game. This takes the total to almost 15,000 assets including over 50 locos, and 350 items of rolling stock.

For more information on what T:ANE offers visit www.trainzgetonboard.com

Tags: TANE, version, download, maps

Keywords: Hotfix, Service Pack, HF1, HF2, SP1

If you are experiencing an issue with a public release of Trainz, please use the search function (using keywords of four letters or more) to search for an answer to your issue.

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

Beta Test or Release Candidate Versions

If you are using a Beta or Release Candidate version of Trainz, and wish to report a problem or bug, then please submit a bug report this through the Bug Report form.

Please include as much detail in your bug report as possible, including the KUID/AssetID numbers of any assets that you are using, and the steps you take to reproduce the issue you are seeing.

Step 1:

Insert the USB into an available USB port.

Step 2:

Navigate to the Trainz A New Era.dmg file as shown below and double click on the file. 

Step 3:

The Verifying dialog will appear and check the drive for accuracy.

Step 4:

The Trainz A New Era icon then appears ready for installation.

Step 5:

Drag the Trainz icon onto the Application folder to install TANE

Step 6:

Provide authentication if requested (requires Admin privileges).

Step 7:

Trainz A New Era is now installed and can be located in the Applications folder

Tags: install, apple

You must log into the Trainz store when purchasing a DLC pack using the same username as used within Trainz, otherwise Trainz will not be able to access the download.

If your loco doesn't have a session already created in Kickstarter County or one of the other built-in routes, you will need to create your own session to use the loco. Follow these simple steps:

USING CREATE SESSION:

1. Choose your favorite route
2. Click View Sessions
3. Select Create Session
4. Click on the Content Search Filter (top left of the menu bar)
5. Type in a keyword like blue" for Blue Comet
6. Click on the Trains tab - only items with "blue" are now showing
7. Select your loco and place on the track
8. Add other locos and rules if required (see the manual for more detail)
9. Click Quickdrive (top left of the menu bar) to begin your session.

USING QUICKDRIVE: (if a consist is included for your loco)

1. Choose your favorite route
2. Click View Sessions
3. Select Quickdrive > Drive Session
4. Click on the New Train menu option in the Quickdrive Window
5. Scroll through the list to find your loco and select it
6. Click on the track to place the consist (ensure you have sufficient track length)
7. You are now ready to drive.

HINT: Most content will have the operator's name, or a shortened version of the operator's name, in the name of the traincars. For example, for the Blue Comet (operated by the Central Railroad of New Jersey), the start of the name has 'CNJ'.

Tags: TANE, TRS19, TRS2019, Download, Engine, Session, Content, Asset, payware,

You can toggle between full screen mode by following these steps:

1) Click on Trainz Settings on the initial launch screen

2) Tick or untick the box for Full Screen (if turning on full screen, ensure the correct resolution is set)

You can also toggle full screen by pressing ALT + Enter on your keyboard whilst in Trainz.

When running TANE or TRS19 in a Window, you can resize the window on the fly by moving your cursor to one of the corners of the Trainz window, then click on the corner and drag it till it is the size you want. On Windows, the cursor will appear as two arrows when it is in the right spot to resize the window.

You can also 'maximise' the window by clicking on the 'maximise' button at the top of the window. This can also be returned to the smaller size by clicking the same button again.

Tags: Window, Resize, Maximise, Full Screen, TANE, TRS19, Windows, Mac, Resolution, Size

To do this, first click on 'developer' on the launcher screen, then hold down the CTRL key and left click on 'rebuild database'. Once the repair has completed, try running the sessions again.

1. Open “System Preferences” (via the dock, or via the Apple menu)
2. Open “Security & Privacy”

3. Go to the “General” tab
4. If necessary, click the lock in the bottom left corner to unlock the tab. You may need to enter your mac’s admin password.
5. Click “Anywhere”
6. In the prompt that pops up, click “Allow from Anywhere”

7. Run the app.

You can possibly reset these settings after you first run Trainz, however we have not tested this.

ALTERNATE SOLUTION:

You may also be able to get Trainz to run by doing the following instead:

1. Control click on the Trainz A New Era.app
2. Choose “Open”
3. Accept the warning about the app being unidentified.

For newer operating systems, such as High Sierra, you may need to follow these steps:

In the Finder, locate the app you want to open. (Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu. )
Control-click the app icon, then choose Open from the shortcut menu.
Click Open.

The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app.

If you are still unable to load the app, then please try the following:

Select the icon and control-click to get the quick menu, then clicked ’Show Package Contents’

Now in the resultant display box make a copy of that icon, rename it and past it in your Applications Folder. Now try running the app.

TAGS: Gatekeeper, warning, unidentified

To find out your system specifications, please read this article.

PC

Minimum:

• OS: Windows 7 64bit, Windows 8 64bit
• CPU: Intel i-series, AMD K10 or higher with at least 2Ghz Dual Core
• GPU: NVidia GT 430 or ATI 5550 or better, at least 1GB dedicated VRAM supporting DirectX 11
• Memory: 4GB
• Hard Drive: 30GB free space
• Soundcard: DirectX-compatible 
• Internet connection required

Recommended:

• OS: Windows 7 64bit, Windows 8 64bit
• CPU: Intel i5 3330, AMD FX 8350, QuadCore 2,3 Ghz or better
• GPU: NVidia GTX 660 or AMD HD 6950 or better, at least 2GB dedicated VRAM supporting DirectX11
• Memory: 8GB
• Hard Drive: 30GB free space
• Soundcard: DirectX-compatible 
• Internet connection required

MAC

Minimum:

• OS: MacOS X 10.12
• CPU: Intel i5 2Ghz
• GPU: Intel Iris or better with 1GB VRAM supporting OpenGL 3.3
• Memory: 4GB
• Hard Drive: 30GB Free Space
• Internet connection required

Recommended:

• OS: MacOS X 10.12
• CPU: Intel i5 2.3Ghz
• GPU: Dedicated Graphics card with 1GB VRAM supporting OpenGL 3.3
• Memory: 8GB
• Hard Drive: 30GB free space
• Internet connection required

Check your Mac OpenGL capabilities here: https://developer.apple.com/opengl/capabilities/

TAG: Spec, specs, specification, hardware, won't run, won't start

To find out your system specification, you need to run a program called dxdiag

• Click on the Windows Start Menu, type in dxdiag and click on dxdiag under the Programs heading.
• The diagnostic tool appears in a new window and may take a minute or so to run the diagnostic tests. 
• The System Tab shows your Operating System, Processor (CPU), and whether DX11 is installed.
• Next, click on the Display Tab to find your Graphics Card

PLEASE NOTE: It is possible to have DX11 installed, but not have a graphics card that supports DX11 features.

To find if your graphics card supports DX11, we suggest you type the name of your card into Google Search and add "+DX11" then review the articles that appear e.g.  GeForce GT 630 +DX11

For some graphics cards, the version that your graphics card supports may be shown in the 'display' tab in DXDiag in the 'DDI Version' section on the right. If this shows 10, 10.0, or 10.1 then it indicates that your graphics card only supports up to DirectX 10. If this shows 11 or higher, then your graphics card may support DirectX 11.

Here is a list of supported DX11 cards

Mac Users

Click on the Apple icon and click "About This Mac"
Check the Mac OpenGL capabilities of your system here.

SEE ALSO: What are the Specifications for Trainz A New Era or What are the Specifications for Trainz Railroad Simulator 2019

Tag: specs, spec, system requirements, dxdiag, dx11, renderer

These instructions apply to build 82340 and above for Windows.

MOVING YOUR DEFAULT LOCATION:

1. Note the current location of your user content by opening the Launcher > Trainz Settings > Install tab
2. Open Windows Explorer and create a new empty folder at the desired location (e.g. D:\TANE_Content)
3. In the Install tab, click on the "..." button and browse to find your newly created folder
4. Click Select Folder to change the path to your new location
5. Exit the game and close all game windows
6. In Windows Explorer, move your existing content into the new folder (see below*)
7. Start TANE and check the Install tab to confirm that the path has changed and is correct and that everything is working.
8. If your content is missing, or if a database repair commences, you have made a mistake and will need to re-check the setting above.

* Move all the files and folders from your original Local Data Folder (from Step 1 above) into your NEW folder created in Step 2
i.e. folders like backup, cache, etc plus assets.tdx and keystore.tdx.
This should leave the old content folder empty, and all of your content files under the new folder. You can then delete the old empty folder.

NOTE:

• DO NOT ever delete the C:\Users\<pc name>\AppData\Local\N3V Games\TANE folder (or C:\Users\<pc name>\AppData\Local\N3V Games\trs19 for TRS19) OR the userdata-redirect-map.txt file in that folder. This file is required by TANE/TRS19 to ensure the Local Data Folder is found. If the redirect file does not exist, TANE/TRS19 will create a new one and create a new local data folder in the default location and you are back to your starting point.
• If a new unused /build xxxxxxxx folder is created in the default location upon restarting, you have not followed the steps correctly  - please review the steps again.
• If you are asked to enter your username again, you have not followed the steps correctly - please review the steps again.

CREATING A NEW LOCAL DATA FOLDER

Sometimes your Local Data Folder can end up with corrupt data. In this case, the solution is to create a new folder which contains no 3rd party content. From there, you can then IMPORT your old content and work out which items may be causing issues.

1. Open the Launcher > Install tab and check the path to your Local Data Folder. The default path is C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxxx
2. Highlight the full path name and use Ctrl-C to copy
3. Close TANE (and check in Task Manager that it has ended - this may take a few minutes in some circumstances)
4. Use Crtl-V to paste the path into Windows Explorer
5. Go up one directory level and rename the folder by adding "-old" to the name (this effectively creates a backup for you)
6. Open a NEW Windows Explorer window and create a Folder in the desired location (e.g. D:\TANE_data) 
7. Open Launcher > Trainz Settings > Install tab and browse to find your new folder (D:\TANE_data) then click Select Folder
8. Close TANE (a message will appear saying the game needs a restart)
9. Restart TANE and check your Install path is pointing to the new location.
10. Click Start Trainz and wait for TANE to complete a database rebuild (this should only take a few minutes)
11. Now your TANE install points to the new Local Data Folder at the new location.

NOTE: This process does not copy and of your local content across. To do that, follow this Importing Content guide (which will require that you create the Editing Folder prior to Step 1 above)

The instructions below apply to build 82340 and above for Mac.

MOVING YOUR DEFAULT LOCATION:

1) You will need to locate your LocalData folder. You can find the path to your LocalData folder in Launcher > Trainz Settings > Install.
2) Shut down Trainz
3) Navigate in Finder to the location shown in the install tab of the Trainz Settings
4) Now copy the “build xxxxxxxx” folder (i.e. the folder that your install path was pointing to) to the new location you would like it in.
5) Open the Trainz launcher screen, and then click on 'Trainz Settings'
6) Click on the 'Install' tab, then browse to the new location of your LocalData folder, then select the 'build xxxxxxxx' folder (or equivalent if you have renamed the folder) and then click on 'open' or equivalent
7) Completely close Trainz, then reopen Trainz and see if the changes have taken affect and your content is showing in-game.

CREATING A NEW LOCAL DATA FOLDER

Sometimes your Local Data Folder can end up with corrupt data. In this case, the solution is to create a new folder which contains no 3rd party content. From there, you can then IMPORT your old content and work out which items may be causing issues.

1. Open the Launcher > Install tab and check the path to your Local Data Folder.
2. Highlight the full path name and copy this
3. Close TANE
4. Paste the path into Finder
5. Go up one directory level and rename the folder by adding "-old" to the name (this effectively creates a backup for you)
6. Open a NEW Finder window and create a Folder in the desired location
7. Open Launcher > Trainz Settings > Install tab and click the button marked '...' to browse to find your new folder, then click Select Folder or equivalent
8. Close TANE (a message will appear saying the game needs a restart)
9. Restart TANE and check your Install path is pointing to the new location. You will also need to enter your MyTrainz username and password into the 'MyTrainz' or 'Internet' tab.
10. Click Start Trainz and wait for TANE to complete a database rebuild (this should only take a few minutes)
11. Now your TANE install points to the new Local Data Folder at the new location.

NOTE: This process does not copy and of your local content across. To do that, follow this Importing Content guide (which will require that you create the Editing Folder prior to Step 1 above)

The key builds and build numbers that we will be supporting moving forward are listed below. If your build number is not on this list, then it is an unsupported pre-release version:

Listed by purchase method/location:

TANE Pre SP1

• Kickstarter Backers (digital) – Community Edition V1.2 Build 74539:  Patch (8GB) or download full version from MyTrainz to Build 75947 then hotfix patch to 76401
• Simulator Central (digital) – Community Edition V1.2 Build 74539:  Patch (8GB) or download full version from MyTrainz to Build 75947 then hotfix patch to 76401
• Kickstarter Backers (Box) – DVD disk Build 74885:  Patch via auto-patch (8GB) to Build 75971 then hotfix patch to 76536
• Simulator Central (Box) – DVD disk Build 74702:  Patch via auto-patch (8GB) to build 75947 then hotfix patch to 76401
• USA Retail – Topics Build 74702:  Patch via autopatch (8GB) to build 75947 then hotfix patch to 76401
• Australia/NZ Retail – AID Build 74702:  Patch via autopatch (8GB) to build 75947 then hotfix patch to 76401
• Simulator Central new orders: Live release build 76401 (updated from 75947)
• STEAM: Patch via Steam updater to latest build
• Europe Retail EN/FR/DE – Koch/Deep Silver Build 74697: Patch via autopatch to build 75894 then 76425
• Europe Retail EN/PO – Koch/Deep Silver Build 74794: Patch via autopatch to build 75938 then 76459
• Centercode T:ANE RC Beta – not supported
• Mac App Store – 76727
• Simulator Central Mac - 76837

TANE SP1 (latest build shown only):

• Trainz Store, and other, Windows Download ---------- 84204
• Trainz Store, and other, Mac (Boxed and Download)-- 84219
• Windows DRM Free Boxed Standard Edition ----------- 84352
• Windows DRM Free Boxed Deluxe Edition ------------- 84356
• Mac App Store ------------------------------------------- 84615
• STEAM Windows ----------------------------------------- 84473
• STEAM Mac ----------------------------------------------- 84449

TANE SP2 (latest build shown only):

• Trainz Store, and other, Windows Download ---------- 88364
• Trainz Store, and other, Mac (Boxed and Download)-- 88395
• Windows DRM Free Boxed Standard Edition ----------- 88343
• Windows DRM Free Boxed Deluxe Edition ------------- 88348
• Trainz Store Mac Deluxe Boxed ------------------------88342
• Mac App Store ------------------------------------------- 88404
• STEAM Windows ----------------------------------------- 88460
• STEAM Mac ----------------------------------------------- 88461

TANE SP2 Hotfix 1 (latest build shown only):

• Trainz Store, and other, Windows Download ---------- 90945
• Trainz Store, and other, Mac (Boxed and Download)-- 90946
• Windows DRM Free Boxed Standard Edition ----------- 90948
• Windows DRM Free Boxed Deluxe Edition ------------- 90955
• Mac App Store ------------------------------------------- 90957
• STEAM Windows ----------------------------------------- 90959
• STEAM Mac ----------------------------------------------- 90969

TANE SP3 (latest build shown only):

• Trainz Store, and other, Windows Download ---------- 94916
• Trainz Store, and other, Mac (Boxed and Download)-- 95078
• Windows DRM Free Boxed Standard Edition ----------- 94808
• Windows DRM Free Boxed Deluxe Edition ------------- 94829
• Mac App Store ------------------------------------------- 95083
• STEAM Windows ----------------------------------------- 94812
• STEAM Mac ----------------------------------------------- 95086

All updates for TANE can be found in the following page of the Trainz Wiki: https://online.ts2009.com/mediaWiki/index.php/T:ANE_Service_Packs

Tags: Trainz, update, download, service

Generally, a standard Database Rebuild from Launcher > Developer > Rebuild Database will rectify the situation.

To run an Extended Database Repair:

1. On the launcher, click on the 'developer' option at the top of the screen
2. Hold down the CTRL key
3. Left click on Rebuild database

Some versions of Trainz may not detect the CTRL key being held down. In this case you can manually start an extended database rebuild by following these steps:

• Click on 'Trainz Settings' on the launcher screen
• Go to the tab marked 'Dev' (not the one on the top menu)
• Click on 'Enable Advanced Debug Tools'
• Close all TRSxxx windows
• Start TRSxxx.exe again
• Click on 'Developer' at the top of the Launcher (not the one in Trainz Settings)
• Click on 'Run TrainzUtil Command'
• Type in 'repairdatabase extended' (without the quotes)
• Click 'ok'

This will perform a full rebuild of the database repair and will force the DLC packages to be reinstalled fully (or other database corruption to be repaired).

The build number is shown in the T:ANE Launcher which opens when you first start Trainz A New Era. The same applies to TRS19 and TRS22/TrainzPlus.

Tags: TANE, Update, Patch, Download, Service, Pack,

It is important to know that both TRS19 and T:ANE require the original textures to show correctly in-game, and therefore built-in content, which does not contain source files, cannot be imported directly (or it will show with errors).

We are currently in the process of uploading built-in content from previous versions of Trainz to the Download Station which will provide access to that content.

Here is our recommended approach for importing a route and it’s dependencies from your older build:

1. In Content Manager, select the group of files you want to import excluding the built-in assets (if you are unsure how to do this, see this article for the process to select all the non-built dependencies)
2. In Content Manager, use Ctrl-A to select the full list of assets, then Ctrl-E to open the items for edit.
3. Navigate to your Userdata > Editing folder (default is: C:\Program Files (x86)\N3V Games\Trainz Simulator 12\UserData\editing for TS12 and C:\Users\<username>\AppData\Local\N3V Games\TANE\build xxxxxxx for TANE)
4. Launch T:ANE, click on “Manage Content” then drag the folders from the above Editing folder into the T:ANE Content Manager window.
5. To ensure you don’t overwrite newer versions of files, in T:ANE Content Manager, filter on Date Installed = Today, then r-click “Open-for-edit” and r-click “Revert Unsubmitted Changes”
6. You now have the new route, and all the non-builtin items in T:ANE, so next we need to get the builtin items from the DLS
7. In T:ANE Content Manager, select the Route that you imported and R-Click > Download. This will check the DLS for further missing  Dependencies and download those items and their dependencies.
8. Don’t forget to go back into your old build and Revert the content you had Open for Edit

Following this process, you do NOT need to run a database repair as T:ANE already knows about the assets when you imported them. (See this article about moving “packages” which DOES require a db rebuild)

Also, do NOT attempt to bring your older build assets over into T:ANE by simply copying your Local folder (you can import the entire folder by dragging and dropping it onto Content Manager but using the steps above is more robust).

Please note that the following items cannot be imported into T:ANE directly:

• Trainz built-in content (but this can be downloaded from DLS)
• .ja files
• .tzarc files

Tags: Asset, Session, download, station, TANE, import, moving, content, TRS19, texture errors

Use the following steps to search for content:

1) Open Content Manager by clicking on 'Manage Content' on the launcher screen.

2) Select the 'Download Station' option in the Filter: dropdown list. This will show all content on the Download Station.

3) To do a simple keyword search, simply enter your search (this can be more than 1 word) into the 'search' box at the top right.

4) To do a more complex search using custom filters, open the filter list by clicking on the grey arrow to the left of 'Filter:'. 

5) Click on the '+' button on the right to add a new filter to the list.

6) Select the desired filter from the list in the left hand box.

For example, if you want just locomotives, select the 'category' filter, then set the right hand box to 'locomotive'. You can add as many filters as you require for your search.

To view the details of an asset, either double click on the asset or left click on it to select it, then press 'CTRL' + 'I'. This will show the description (if available), Author's username, kuid, and the thumbnail.

To download an asset, either right click on it and click on 'download', or click on the 'download' button in the Asset Details window.

You can find your system's specifications by following the information in this article.

You can find the system requirements for Trainz: A New Era in this article.

If your computer does meet the system requirements, then please ensure that the drivers for your computer's hardware are fully up to date, especially the video card drivers. You can obtain the latest drivers for your video card from the manufacturer's website (i.e. NVidia, AMD, etc).

Also ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Tags: Start, Run, Load, Starting, Trainz, TANE, Renderer, disappear, disappears

Digital Downloads from the Trainz Store

The Trainz Store will automatically register Trainz into your account for you. No serial number is required for, or included with, digital download editions from the Trainz Store.

Steam and AppStore

For versions purchased from Steam, or from the Apple AppStore, these editions will be registered into your account the first time that Trainz successfully logs in after entering your MyTrainz account's username and password into the Trainz Settings.

Boxed editions (TANE PC and TRS19 PC only), or digital download from other websites

All boxed editions (TANE PC and TRS19 PC only) will include a serial number. Some retailers that sell digital download editions may also include a serial number. This serial number can be registered by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

Boxed editions of TANE for Mac, plus TMR17 (custom USB) will be automatically registered to your account when your order is processed.

Trainz Simulator 12 or older (inc Trainz Simulator Mac 1 and 2)

All versions of Trainz Simulator 12 and older, including Trainz Simulator Mac 1 and 2, include a serial number. You can register this serial number by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

Tags: cd key, serial number, register, registration, activate, license key

Shut down Trainz. (If on Windows, then ensure that tane.exe/TRS19.exe/TRS22.exe had ended (check in Task Manager no other tane.exe processes are running))

Navigate to the LocalData location, and find the "build xxxxxxxx" folder(s). 

If there are multiple 'build xxxxxxxxx' folders, then please right click and then click on 'properties' for each one. This will tell you which one is the biggest; when you have worked out which is the biggest make a note of it's name.
Double click on the TANE icon again, and then click on 'Trainz Settintgs' and then go to the install tab. Now click on the '...' button to the right of the LocalData path, and then select the folder that was found in the previous step, then click 'ok' or 'open'.
Now close the Trainz Settings window, then click on 'developer' on the top toolbar and click on 'rebuild database'.
When the database rebuild has completed, please try running Trainz again.

Note: On PC, your C:\Users\%username%\AppData\Local\N3V Games\  folder may be hidden.

To unhide the appdata folder:
Step 1: Open a Windows File Explorer window and go to the “View” tab.
Step 2: Click the “Options” button on the ribbon and then go to the “View” tab on the Folder Options window that opens.
Step 3: Click the box beside the “Show Hidden Files, Folders and Drives” option in the list of advanced settings.
Step 4: Click “Apply” and then “OK” to unhide hidden items, including AppData.

If you used a different location for the LocalData folder before the content disappeared, then please ensure that the correct path for the location you previously chose is being used.

If the content is not re-loaded from the alternate LocalData folder, then it may not be possible to retrieve the missing content.

Click Sessions > Create Session to make your own new session for built-in and payware routes.

For earlier TANE builds, certain aspects were tied into the Route Layer. From HF2 onwards, these have been moved to the Session Layer including the Environment Settings such as fog, water colour, water style, time of day etc.

Note: We are exploring options to allow editing/cloning of the builtin routes in a future update.

To adjust the window size when in Windowed mode, simply drag the game window.

You can toggle between Fullscreen and Windowed modes by pressing ALT + Enter  on your keyboard. When toggling to fullscreen mode, Trainz will change to the resolution shown in the Trainz Settings.

Tags: screen, window, monitor, full screen, res, resolution, size

The exception to this rule is the Windows Deluxe Box version available from the Trainz Store (formerly SimulatorCentral.com) which has an Offline Mode that never requires an internet connection (this option is not available for Mac).

Of course an Internet connection is required for Download Station access, multiplayer and for DLC authentication. Enabling the Offline Mode will disable any installed DLC packs, as well as Download Station, multiplayer, in-game chat, and online patch installer access.

Tags: download, digital, server, content, tane,

Warnings are just that – they will show that the asset will “work” but it may not work exactly as the author intended.

Errors are more serious and these items will not show in-game or will show in “red” in-game.

Resolving errors by end-users is often possible by updating the “config file” but sometimes fixing the asset requires the original source files.

The Trainz Wiki has more guidance for content creators regarding how to create error free content.

Note: If you are looking for installation errors, please search again using keywords from the error you are seeing.

Tags: Download, Station, TANE, asset, faulty, missing,

No serial key is required and there is no external download link available.

Start Trainz, the in-game download window will appear listing all the DLC routes, sessions or locos you are entitled to. (If the window does not appear, try going into the Routes menu, and if that fails, then exit Trainz and when you restart click Launcher > File > Download purchased items).

Choose which items you wish to install now by selecting the item and clicking the Download button or click the Download All button.

Items will then install automatically and can be found in either the Routes, Sessions or Trains Tab menus, depending on which DLC item was purchased.

FINDING ITEMS ONCE DOWNLOADED:

Some train/locomotive DLCs may include a session for the Kickstarter County route. If you are using TANE, or have the Kickstarter County (not Kickstarter County 2) route in TRS19, and you wish to try the train or drive the session, then when the download is complete to see if a session for that particular train exists. It is a quick way to jump in and start driving your locomotive straight away. If a Session doesn’t exist, you can follow this guide to create new sessions using your DLC items.

TROUBLESHOOTING:

• Ensure that your produsct is patched to the latest version, some DLC packs will only work in the latest versions of TANE.
• If the in-game download window does not appear, restart the game then from the Trainz Launcher, click File > Download Purchased Items, then click Start Trainz.
• If this fails, you can also try removing your Username from the Launcher > Internet Tab, then re-entering your details and restarting Trainz
• Check the account used to order the product matches the username that you have entered in Launcher > Settings > Internet. 
• Also, if you have the DRM Free version, ensure you uncheck the "Disable Online Features" option then restart the game.
• If you have downloaded a number of items, check that you haven't already installed the items you are looking for by using Content Manager search filter.

Tags: tane, TRS19, DLC, downloadable, content, add-on, install, cannot find, not installed, missing, not showing

Some issues are hard for us to resolve without seeing some more Mac OS X system details. To help us in this process, we may ask for logs from Console, a utility that tracks diagnostic information.

Console is found in the Utilities folder, located in your Mac's Applications folder. You can also launch Console by using Spotlight.

Steps to Export Logs from Console"

1. Launch Console.
2. If Show Log List is in the top left corner of the toolbar, click it. This will display a pane on the left side of the Console window. (If Hide Log List is in the left corner of the toolbar, you can ignore this step.)
3. In the left pane, under the heading System Log Queries, click All Messages.
4. Choose File > Save a Copy As... and save the file.
5. Send this exported file to us at betatesters@n3vgames.com

http://www.tech-recipes.com/rx/45404/mac-downloaded-app-is-damaged-and-cant-be-opened-error-solved/

For newer releases of OSx, please try running the app by following these steps:

1) In the Finder, locate the app you want to open. (Don’t use Launchpad to do this. Launchpad doesn’t allow you to access the shortcut menu. )
2) Control-click the app icon, then choose Open from the shortcut menu.
3) Click Open.

The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app.

If you are still unable to load the app, then please try the following:

Select the icon and control-click to get the quick menu, then clicked ’Show Package Contents’

Now in the resultant display box make a copy of that icon, rename it and past it in your Applications Folder. Now try running the app.

PC Users:

"Application is damaged. Please redownload it" - this error is most likely due to not correctly extracting the files from the downloaded zip file before running the application.

• Select the downloaded zip file
• Right click and choose Extract All..
• (If this option isn't available, use a Zip tool such as Winzip or 7Zip to extract the files)
• Open the Folder where you extracted the items and find the Installer.exe application
• Double click to begin installing

Tag: Malformed, reply, patch server

If the content is shown as 'Modified, Payware (Not Active)', then this indicates that a Trainz Payware asset has been installed from a cdp file or similar, or has been opened for edit and then submitted.

• If it has been installed from a cdp file or similar then you will need to delete the asset and then download the DLC pack that contains the asset. You can delete the asset by right clicking on it in Content Manager, and then clicking on Delete.
• If the content has been opened for edit and then submitted, then you can revert the asset by right clicking on it then click on 'revert to original'.

If the content is shown as 'Installed, Payware (Not Active)' then this indicates that you might not have access to this content. If you obtained the content through a membership, then please ensure that your membership is still active and that the DLC pack the content is from is shown as select in your Content Vault.

You may find that simply removing and re-entering your MyTrainz account's username and password in the settings may also resolve this.

If the content is shown as 'Not Installed, Payware (Not Active)' then this indicates that the content is not installed in Trainz. This may be content that is in a DLC pack you own but have not installed, a DLC pack that you do not yet own, or may be part of a forthcoming DLC pack or update to a DLC pack, or may be an older version of an asset that is already installed. This will not affect the use of any already installed content in Trainz.