<![CDATA[Trainz Support]]> <![CDATA[How do I access the Content Vault content with a Gold Membership]]> If you have a Gold Membership through the MyTrainz website, then you will need to claim your DLC pack through your MyTrainz account by following these steps:

1) Go to http://www.auran.com/

2) Click on MyTrainz, and then sign in

3) Click on Manage Content Vault near the top of the page

4) Click on 'Claim' next to any DLC packs you wish to claim; you can claim as many as you would like at any time.

See How do I install my purchased DLC for details on installing your DLC packs once claimed.

 

If you have a TrainzPlus Gold subscription through Steam, then you will have full access to all DLC items automatically without needing to claim them.

See How do I install my purchased DLC for details on installing your DLC packs.

]]> <![CDATA[How do I install the routes included with my Trainz purchase?]]> Content Store

To allow you to choose which routes you install, and when, Trainz only includes a smaller selection of core items and the Kickstarter County 2 route. The other routes included with your Trainz purchase can be installed using the included Content Store tool by following these steps:

 

1) Click on Content Store on the initial launch screen

2) Click on 'Purchased' at top right

3) Click on 'Install' next to the DLC pack you wish to install.

  

When the route is successfully installed, the 'install' button will change to show 'uninstall'. This allows you to uninstall the DLC pack if you wish to do so at a later time.

 

In-Game

Alternatively in TRS19 and newer, you can use 'source' and 'type' drop down filters at the top of the Driver/Surveyor menu within Trainz to view your purchased routes and trains, and then click 'download' at the bottom right.

 

NOTE: During installation the content may start to appear in the game. Please do not try to use the content till the installation is complete.

 

]]> <![CDATA[My new content hasn't appeared after installing]]> First double check the name of the content. Most should have a similar name to the DLC pack title, but for traincars, locomotives, and similar the company name may be shortened to fit the menus in Trainz (ie Union Pacific becomes UP, or Victorian Railways becomes VR).

If you still aren't sure, then try opening Content Manager by clicking 'Manage Content' on the launch screen, then click the drop down next to 'Filter:' and select 'Today'. You should then see all content that was installed or modified today; your new content should be in this list with the status 'packaged' or 'packaged, payware'.

 

If it does not appear, then please try restarting Trainz and then try these steps again.

]]> <![CDATA[How do I install my purchased DLC?]]> Content Store

In TRS19 (SP2 and newer), TRS22 and newer, plus TrainzPlus releases, all content purchased through the Trainz Store, Steam Store, and AppStore will be installed via the Content Store tool by following these steps:

 

1) Click on Content Store on the initial launch screen

2) Click on 'Purchased' at top right

3) Click on 'Install' next to the DLC pack you wish to install.

 

When the route is successfully installed, the 'install' button will change to show 'uninstall'. This allows you to uninstall the DLC pack if you wish to do so at a later time.

 

In-Game

Alternatively in TRS19 and newer, you can use 'source' and 'type' drop down filters at the top of the Driver/Surveyor menu within Trainz to view your purchased routes and trains, and then click 'download' at the bottom right.

 

NOTE: During installation the content may start to appear in the game. Please do not try to use the content till the installation is complete.

 

]]> <![CDATA[How can I tell what content is builtin, or part of a DLC pack, in...]]> All content that is Builtin in Trainz will be shown in the status column of Content Manager as either 'Built-in', 'Built-in, payware', or 'Base'. These assets are part of the core Trainz installation and cannot be uninstalled.

 

All content included in the newest DLC packs will show the status as either 'packaged', or 'packaged, payware'.

Note, some older DLC packs may show included assets as either 'builtin', or 'installed, payware' in addition to 'packaged' and 'packaged, payware'.

]]> <![CDATA[Steam: How can I access the content in my TrainzPlus Gold]]> All Steam TrainzPlus Gold subscribers will have full access to all DLC items automatically. 

 

See How do I install my purchased DLC for details on installing your DLC packs.

]]> <![CDATA[I can't find the search box, where is it?]]> The search box in the Content Store is found on the top right of the Content Store window, next to the 'store', 'purchased' and 'updates' buttons. If you don't see the search box then please try expanding or enlarging the Content Store window and it should appear.

]]> <![CDATA[Steam: How do I access the content in my TrainzPlus Standard]]> All Steam TrainzPlus Standard subscribers will have access to the TANE, TRS19, TRS19 Platinum, and TRS22 builtin content and routes. These are provided as individual 'DLC' downloads for you to download when you wish to.

 

See How do I install my purchased DLC for details on installing your DLC packs.

]]> <![CDATA[Steam: Where can I find my content purchased for TANE and TRS19]]>  

Any DLC packs purchased through the Trainz Store, or included with TANE or TRS19 can be downloaded through the Content Store tool. However they will be shown under their ID numbers rather than their names.

For TrainzStore purchases, see the Complete DLC Listing on our help wiki.

For Steam purchases, see Complete Steam DLC Listing (coming soon).

 

You can find and download your DLC packs by following these steps:

 

1) Click on Content Store on the initial launch screen

2) Click on 'Purchased' at top right

3) Click on 'Install' next to the DLC pack you wish to install.

 

When the route is successfully installed, the 'install' button will change to show 'uninstall'. This allows you to uninstall the DLC pack if you wish to do so at a later time.

 

NOTE: During installation the content may start to appear in the game. Please do not try to use the content till the installation is complete.

 

]]> <![CDATA[The install button shows 'View Error' after installing, what do I...]]>  

 After installation the 'install' button may change to show 'View Error' if there has been an error during installation. Some of these can be safely ignored, and the installation completed by clicking on 'retry'.

 

In particular, the error "Failed to download precache data" will not prevent the DLC from working, simply click retry and the installation will be completed. When the content is first used in-game, Trainz will automatically generate the precache data instead.

 

If you see an error that won't clear after clicking retry then please submit a ticket to the helpdesk using the 'troubleshooter' menu above (you will need to sign in to access this).

 

]]> <![CDATA[The content in a DLC pack shows missing dependencies]]> Generally if an asset in a DLC pack, particularly a route or session, shows missing dependencies then it indicates that the DLC pack has not installed fully. Please try uninstalling the DLC pack and then install it again by following these steps:

 

1) Open the Content Store from the launcher screen

2) Click on 'purchased' at the top right

3) Locate your DLC pack in the list

4) Click on 'uninstall', or right click on the DLC pack then click 'uninstall'.

5) Once uninstalled, simply click the 'Install' button again.

 

]]> <![CDATA[Some DLC packs show 'purchased', what does this mean?]]> The 'install'/'uninstall' button shows 'Purchased'

In the current version of TRS22, some DLC packs that aren't available for download may show 'purchased' instead of a price or 'install' in the Content Store. This indicates that the DLC pack is one that is included within the TRS22 installation, but is not available as a separate download.

This bug will be resolved in a future update for TRS22, which is currently in development.

 

 

The DLC shows 'Purchased' when viewing the details

If you see 'Purchased' when viewing the details for a DLC pack (ie after double clicking a DLC pack, or after right clicking a DLC and clicking 'view details'), this is a known bug that may occur with DLC packs you don't currently own. You can double check if you own a specific DLC pack by following these steps:

1) First, make a note of the ID number for the DLC pack (shown on the left side of the view details window under 'ID'; it will look something like 'simc:1234' or 'steam:1234567')

2) Now open the Trainz Settings by clicking on 'Trainz Settings' on the launch window

3) Click on the 'Dev' tab

4) Tick the option for 'Enable advanced debug tools'

5) Restart Trainz (ie close all Trainz windows, then open Trainz again)

6) Click on 'Developer' at the top of the initial launch window

7) Click on 'Show authorised DRM resources'

 

This list will then show all resources/packages that your account has access to. If the DLC pack you were looking at is not shown, then this means that you will need to purchase it to be able to access that DLC pack.

You can then turn off the advanced debug tools by following steps 2-5 again, but instead untick the option for 'Enable advanced debug tools'.

This bug will be resolved in a future update for TRS22, which is currently in development.

 

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