Until an update is released to resolve this issue, you can work around this by setting the language to English, or loading the session through Content Manager.

You can load a session through Content Manager by following these steps:

1) Click on Manage Content on the launcher screen
2) Enter the route's name into the search box at the top right
3) Right click on the route in the list
4) Click on 'List Dependents' (do not click on 'List Dependencies' or 'List Dependencies Recursively')
5) Right click on the session in the list
6) Go to 'open', then click on 'Open Asset In Driver'

To load a QuickDrive session, follow these steps:
1) Click on Manage Content on the launcher screen
2) Enter the route's name into the search box at the top right
3) Right click on the route in the list
4) Go to 'open', then click on 'Open Asset In Driver'

To create a new session on a route, follow these steps:
1) Click on Manage Content on the launcher screen
2) Enter the route's name into the search box at the top right
3) Right click on the route in the list
4) Go to 'open', then click on 'Edit Asset In Surveyor'
5) Once Surveyor loads, open the layers tab and select the 'Session-layer' layer.
6) Now place your trains, or any other items you require in the session, and then save your session.

You can then load the session from within Content Manager using the steps above.

If you are experiencing an issue with a public release of Trainz, please use the search function (using keywords of four letters or more) to search for an answer to your issue.

If you don't see an answer to your question here, or if you have an individual problem with your order, or game installation, then please log in using your MyTrainz Username and password, then go to the Troubleshooter and proceed through the questions. If you are unable to solve the issue through the troubleshooter, then you will see an option to submit a ticket.

Please note that we do not provide assistance for problems regarding in-game functionality. Please ensure you read the game manual (for TANE, the link is Launcher > File > View PDF Manual).

Beta Test or Release Candidate Versions

If you are using a Beta or Release Candidate version of Trainz, and wish to report a problem or bug, then please submit a bug report this through the Bug Report form.

Please include as much detail in your bug report as possible, including the KUID/AssetID numbers of any assets that you are using, and the steps you take to reproduce the issue you are seeing.

The most likely reason is you have the "Disable Online Features" option selected (if you are using the Deluxe Box edition/"DRM Free" version of TANE).

Uncheck this option in Trainz Launcher > Trainz Settings > Internet

This error could also be an Internet connectivity issue (at either end or somewhere in between your computer and our server) so please check your connection and try again later.

If you have another network (such as a mobile phone hotspot connection) you can try using a different network to see if that resolves the issue.

Please also ensure that you have given Trainz full internet access, you can do this by trying the following.

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TANE.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TANE.exe' file as an exception in your firewall and anti-virus.

Tags: Login, Username, Password, Authorize, connection,

You can find your system's specifications by following the information in this article.

You can find the system requirements for Trainz Railroad Simulator 2019 in this article.

If your computer does meet the system requirements, then please ensure that the drivers for your computer's hardware are fully up to date, especially the video card drivers. You can obtain the latest drivers for your video card from the manufacturer's website (i.e. NVidia, AMD, etc).

Also ensure that Trainz has full permissions on your computer, including through any security programs, by doing the following:

Go into Window Explorer (or My Computer), and navigate to the Trainz folder, and right click on the 'TRS19.exe' file, and click on 'properties', and then click on the tab called 'Compatibility'. Now set the Privilege Level to "Run this program as an administrator", then click on 'apply', then on 'Ok'.

Please also ensure that you have given Trainz full access in your firewall and anti-virus. Please try adding the 'TRS19.exe' file as an exception in your firewall and anti-virus.

Tags: Start, Run, Load, Starting, Trainz, TRS19, Trainz Railroad Simulator 2019, TRS2019, Renderer, disappear, disappears