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Knowledgebase : SimulatorCentral Orders
   

This article will provide step by step instructions to find and download products ordered from SimulatorCentral.com STEP 1:  Log in to SimulatorCentral.com using the same login as when you ordered the item. STEP 2: Click on My Downloads to show a list...
Trainz: A New Era [1] was released for PC on May 15, 2015. Trainz: A New Era for Mac [2] was released late June on the Apple Mac store and July 2015 through the Simulator Central store. Trainz Simulator 12 (Service Pack 1) is the latest version of ...
First Class Tickets are "virtual" items. Once purchased in Simulator Central, you then need to "activate" your ticket. Activate your First Class Ticket by following these steps: * Log in to https://www.auran.com/planetauran using the SAME ACCOUNT th...
"Trainz Simulator 12" (for Windows XP and up) is available as a Digital Download or a DVD from our online store. Visit www.SimulatorCentral.com [1]. Retail versions are available in many countries- check your local gaming shop! "Trainz Simulator Mac" (f...
FOR SIMULATOR CENTRAL ORDERS: For items that require a serial number or Product Key, log into SimulatorCentral > My Account > My Orders https://www.simulatorcentral.com/index.php/sales/order/history/ [1] You will need to locate the appropriate 'Orde...
As per the Terms and Conditions listed on the purchase page, there will be no refunds offered on digital downloads. The Terms and Conditions are listed below for your convenience. WARRANTIES To the extent permitted under the Trade Practices Act 1974 (Ct...
WARRANTIES To the extent permitted under the Trade Practices Act 1974 (Cth) and all other applicable law, all representations, warranties and other terms are excluded. Additionally, if you are purchasing a product produced by a third party or supplied to ...
Please log in to SimulatorCentral.com [1]> My Account > My Orders. Click the appropriate 'Invoice No.' to see the status of the order. Shipping normally takes 1-3 weeks (and longer during holiday periods). For orders prior to Sept 19, 2012, please...
Reset your password by clicking on this link [https://www.simulatorcentral.com/index.php/customer/account/forgotpassword/]. A new password will be sent to the email address you enter. If there is an account associated with that email address, you will r...
Sometimes people end up being directed to the TS12 in-game store (caused by incorrect cookie settings). This may happen when clicking on a link in a newsletter for example. In this situation click on this link [1] to set your cookie back to the norm...
The files for all our products are hosted on high bandwidth servers on hardware designed for hosting and downloading data. If your product fails to finish downloading, there are a few options to try to ensure it downloads successfully: 1. High Latency...