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NEW HELPDESK

We are migrating over to a new helpdesk system. New tickets have been turned off for this one. You may still reply to your open tickets.

The new helpdesk is available at https://support.trainzsimulator.com
NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase: Trainz Railroad Simulator 2022 / Platinum
MPS Update January 2025
Posted by N3V Games (Zec) on 17 January 2025 05:39 PM

As we evolve the code for Trainz, there comes a time when DLC packages may need some content updated or certain DLC packages may need to be removed from distribution altogether.

While we try to do most of the heavy lifting when it comes to DLC packages, sometimes we don’t have the necessary source content to make the required fixes and/or the creator has moved on, making it difficult to update the content.

With our latest game update, we unfortunately need to mark a number of DLC packages as ineligible for use in MPS. This means if you are using any of the following DLC packages in your MPS routes, that content will become unusable in your routes and will need to be replaced from alternative packages.

After updating to the newly released Trainz Plus builds, we suggest that all MPS route owners load their MPS route to check whether it is affected.

 

You can find more information on this on our forums here: 

https://forums.auran.com/threads/mps-update-report-route-issues.179953/

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