Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

Note: Support tickets are generally answered in 1-3 days. Your patience is appreciated.
Knowledgebase
How do I upgrade or change my membership?
Posted by N3V Games (Zec) on 09 June 2020 03:29 PM

You can upgrade or change your membership by following these steps:

  1. Go to http://www.auran.com/
  2. Click on MyTrainz, and then log in if required
  3. Click on My Memberships
  4. Click on Change Membership
  5. Click on 'Select' for the membership level you would like.

 

Please note, depending on which membership you are on currently, the change will either occur immediately (with a pro-rata invoice being generated so you only pay the different between your current and new option), or will occur on the next renewal date of your membership. An easy guide is if the option you are choosing is to the left of your active option, then the change will occur on the next renewal date. If it is to the right of your active option, it will occur immediately with a pro-rata invoice.

Changing from monthly to yearly will occur immediately with a pro-rata invoice.

Changing from yearly to monthly will occur on the next renewal date.

 

(0 vote(s))
Helpful
Not helpful

Comments (0)