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To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,
To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.
NEW HELPDESK REQUIREMENTS
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
Thanks for your understanding.
To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.
- We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
- We will assist users with problems related to orders, downloading, installation or access only.
- Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
Thanks for your understanding.
Knowledgebase
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TRS19 - This route will require a route re-save/clone
Posted by N3V Games (Zec) on 18 December 2018 04:04 PM
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In TRS19, payware routes can now be edited, with a new version being created when you choose to save.
When you load the route, and go to make an edit, you will be asked if you wish to clone the route or create a session. If you simply wish to create a session, then click this option. If you wish to modify the route itself, then click on the 'clone' button. | |
 (14 vote(s)) Helpful Not helpful |