SEARCH
Please use the Search Box above to search for keywords related to your issue. Using one or two keywords works best.

For quick answers to general usability questions, we recommend your visit our friendly Trainz forums,

To submit a Support Ticket, click on the Troubleshooter Button, then follow the steps through to the appropriate Category. Login using your Simulator Central or MyTrainz Username and Password.

NEW HELPDESK REQUIREMENTS

To ensure we can provide quality, timely responses to as many customers as possible, we have made some changes to the helpdesk support service.

  1. We will only support tickets submitted in English. Please use an online translation tool to translate your messages.
  2. We will assist users with problems related to orders, downloading, installation or access only.
  3. Any questions about general product usage will be referred to our community forums, Trainz wiki and Knowledgebase articles.
If your ticket does not meet these requirements, you will receive a standard response informing you of the new requirements.

Thanks for your understanding.
Knowledgebase
Registering Trainz
Posted by N3V Games (Zec) on 10 April 2018 03:38 PM

Trainz: A New Era, Trainz Model Railroad 2017, and Trainz Railroad Simulator 2019

Digital Downloads from the Trainz Store

The Trainz Store will automatically register Trainz into your account for you. No serial number is required for, or included with, digital download editions from the Trainz Store.

Steam and AppStore

For versions purchased from Steam, or from the Apple AppStore, these editions will be registered into your account the first time that Trainz successfully logs in after entering your MyTrainz account's username and password into the Trainz Settings.

Boxed editions (TANE PC and TRS19 PC only), or digital download from other websites

All boxed editions (TANE PC and TRS19 PC only) will include a serial number. Some retailers that sell digital download editions may also include a serial number. This serial number can be registered by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

Boxed editions of TANE for Mac, plus TMR17 (custom USB) will be automatically registered to your account when your order is processed.

 

Trainz Simulator 12 or older (inc Trainz Simulator Mac 1 and 2)

All versions of Trainz Simulator 12 and older, including Trainz Simulator Mac 1 and 2, include a serial number. You can register this serial number by following these steps:

1) Go to http://www.auran.com/ and log in with your MyTrainz account's username and password

2) Click on MyTrainz 

3) Click on 'Serial Number' in the left hand menu

4) Enter your serial number into the boxes provided and click on Submit.

 

Tags: cd key, serial number, register, registration, activate, license key

(40 vote(s))
Helpful
Not helpful
Comments (0)